shivendra jha

TECHNICAL SUPPORT ENGINEER at vmware india software pvt ltd.

• India
• My current job since July 2014

Implementation of VMware vSphere products in software based datacenters.
* Troubleshooting issues related to VMware products vCenter, ESXi, VDS, and
VSAN.
* Configuring and troubleshooting vCenter and related components.
* Configuring and troubleshooting Virtual Network on vSphere.
* Configuring and troubleshooting VSAN related issues.
* Configuring and troubleshooting HA, DRS and SDRS related issues.
* Configuring and troubleshooting of network using Distributed vSwitch for the
Guest OS and activities like vMotion, FT, storage connections and management
networks.
* Configuring and troubleshooting of Microsoft Clustering (MSCS) on VMware
infrastructure.
* Configuring and troubleshooting of High Availability (HA) in datacenters.
* Configuring and troubleshooting on storage related issues using
FC/FCoE/iSCSI/NFS connection to ESXi hosts.
* Providing root cause analysis to the clients as and when required.
* Create, open, resolve and close escalated trouble tickets using Salesforce CRM.
* Create, update and correct the knowledge base articles.
* Provide 24/7 support and troubleshooting of a variety of VMware based
datacenters

Network Engineer at CORBZ DATA INFOSOLUTIONS PVT. LTD

• India - Hyderabad
• April 2012 to July 2014

NDM at GTI

• India
• February 2010 to April 2012

Monitor and support Windows based networking infrastructue using
CiscoWorks.
* Configuring and troubleshooting Cisco routers like Cisco 2600 and 2800 series.
* Resolve and escalate system alerts issues appropriately from start to completion.
* Dispatch field technicians on various sites, and provide guidance for network
devices connections, configuration and troubleshooting.
* Create, open, resolve and close escalated trouble tickets using clarify and freedom
vision ticketing system.
* Investigate, analyze and document technical issues, then provide recommendation
to upper management,
* Provide 24/7 support and troubleshooting of a variety of network related issues
including Guests’ connectivity and devices operability.
Client: Alliance Shipping and Logistics.
* Monitoring Windows and Linux based network infrastructure using NMIS and