NCB (National Commercial Bank) coordinator
Geidea
Total years of experience :19 years, 4 Months
Major achievements:
• Delivered successful presentation to VIP merchants (McDonald, SACO, Mochachino, Amoudi Exchange, Nahdi Pharmacy, Bin Dawood and Panda).
JD:
• Work closely with the NCB cooperate department Manager to resolve all types of outstanding issues.
• Looking after and delivering special VIP installations & Maintenance and also follow up with the bank to resolve the tickets.
• Reviewing NCB daily report and follow any given instructions.
• Following up and liaising with team Leader’s and Regional Manager’s for the new tickets and helping to get them resolve with in SLA (Services Level Agreement).
• Review Daily Reports within 2 hours of receipt from Geidea System Development Manager. In the event or case of an error/adjustment, notify & send Daily Report to Geidea Account Manager via email.
Continuously maintain an excellent and professional image of Geidea with the Bank. This includes and not limited to disclosure of any Geidea policies, processes &procedures.
Major achievements:
• Successfully manage the POS Western Region department.
• Successfully manage Sky Sales project with Saudi Arabian Airline.
• Successfully manage ECR project with SEC (Saudi Electricity Company), Alshaya group, Macdonald & Panda.
• Successfully manage EMV project with all NCB customers.
JD:
• Work closely with the IT technical support manager to resolve all types of outstanding issues
• Main middle point of contact to coordinate with banking clients and helpdesk for installation and maintenance.
• Prepared manual clients better understanding for how to use our devices.
• Delivered the training for how to use our devices.
• Looking after Hejaz and surrounding cities for all clients and a single point of successful contact to escalate all the issues.
• Supervising Riyadh project P-158 from Low level & High Level scale.
• Expert Level expertise on MAP Editing standard required by MOMRA (Ministry of municipal and Rural Affairs).
Major Achievements:
• Manage and maintain the project of Microsoft profiling with successful deliverable.
• Successfully manage the IT Infrastructure management at the events.
• Manage the CRM department of Marcom Arabia and their key accounts.
• Manage the telemarketing project and increase the sales ratio.
• Successfully manage the call centre department for the event registration.
• Successfully manage and maintain the Trade mission projects.
JD:
• Diagnosing and resolving a wide range of technical issues over the phone
• Updating support documentation.
• Keeping customers updated as to progress
• Been the Single Point of Escalation to 3rd level engineers and clients.
• Worked closely with the Operation Manager to develop IT strategy for both events.
• Managing 2 of the core business departments in the company; the CRM and Contact Center.
• Build and manage the CRM team as determined by the requirements of the CRM program.
• Managing and Leading all the Direct Marketing / Telemarketing / Telesales (leads generation) campaigns the company runs for its clients such as Microsoft, Oracle, IBM, Cisco
• Providing inputs in designing and creating direct mailers, event invitations and marketing materials.
• Produce data driven insights and recommendations, both ad hoc and as required by the business.
• Implement and review customer segmentation and disseminate this information throughout the business.
• Continually test and refine the end to end customer contact strategy across all relevant channels.
• Providing inputs in designing and creating direct mailers, event invitations and marketing materials.
• Managing a remote call center team for marcom and their key account i.e. Abbott Co. in terms of CRM Servers and CRM Support.
• Answering & responding to all calls & requests within agreed time scales.
• Investigating and implementing ways of reducing calls to the Help Desk
• Increased the range of business relationships with existing customers in Canada & USA.
• Provide SEO (Search Engine Optimization) Services with the customers relevant website Keywords
• Increase Leeds with different categories & Increase sale ratio.
• Developed new business relationships abroad
• Lead promotional, marketing and product launch activities
• In charge of supervising, following up and technical coaching for a team of 20 sales representatives.
• Proactively coordinating projects and acting as central point of contact for the project team including client, facilitators, director, and project assistants.
• Actively managing project contracts, finances and personnel to ensure projects are delivered within time & budget
• Creating, writing and coordinating professional accurate timely reports
• Follows up with clients, when necessary, regarding unpaid invoices
• Identifying, developing and maintaining stakeholder relationships
• Coordinate with different trade mission projects i.e. (Canada trade mission, Brazilian trade mission, Turkey trade mission, Malta trade mission, Italian trade mission)
• Manage the sales team and setting targets
• Tracking performance and growth
• Implementing global prospecting and promotional strategies
• Prospecting abroad, coordinating investor hospitality
• Drafting business plan
• Lead promotional, marketing and product launch activities
• Member of the management committee: making recommendations and assisting the general manager in various special projects
• Relationship Marketing (Identifying influencers & decision makers, customizing correspondence, allocating appropriate account executives, finding out future projects & services, Increasing services base for retention, Enhancements in Customer Satisfaction activities)
• Competitors updates
• Developed new business relationships abroad
• Increased the range of business relationships with existing customers
• Developed new sales strategies
• Solicited potential customers by phone from an established list