Senior Technical Support Associate/Customer Advisor
B&Q plc
مجموع سنوات الخبرة :5 years, 5 أشهر
Attending calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
Keep records of customer interactions, details of inquiries, complaints and comments as well as actions.
Telecom maintenance as required by the human resource office and in store.
Follow up to ensure that appropriate actions taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Assisting team members and seniors & other departments whenever necessary and maintaining positive environment during work.
Responsible for verifying Modem software's protocols/features, characterizing system performance, Stability
2+ years of experience with TCP/IP networks, VoIP, routers, switches, and network device monitoring software with detailed design, planning, and implementation and the deployment of private wireless narrowband and broadband systems with an emphasis on TCP/IP and VoIP network architecture.
Knowledge of the design constraints and capabilities of data link and network protocols, including Ethernet, SONET, ATM, TCP/IP, OSPF, BGP and MPLS.
Ability to design, implement, and troubleshoot routed and switched networks.
Analyzing the mobile data applications & use and deployment of new and innovative broadband wireless systems and techniques, including WiFi, WiMAX, UMTS, and LTE to support mobile data applications.
Field coverage testing and verification & troubleshooting radio interference issues.
Knowledge of RF propagation modeling, coverage planning, and how to use current coverage planning software.
Knowledge of antenna systems, including the use of combiners, multi-couplers, filters, and sophisticated distributed antenna systems & solutions.
Extensive knowledge of transmission lines, antennas, RF conditioners, and test equipment.
Power Consumption testing in the following technology areas: CDMA2000, 1xEV-DO (Rev 0/A/B), WCDMA.
GSM/GPRS, LTE Job responsibilities includes system level feature testing, developing/executing test strategies and test plans, field log analysis, troubleshooting/analyzing problems, optimizing system performance, improving the stability of the product, optimizing power consumption and supporting customers with product commercialization.
Responsible for testing and verifying physical layer and network protocol requirements for modem ASIC products supporting UMTS (HSPA+) and IS-2000 technologies
Resolving complex maintenance problems.
Able to collaborate in a team environment and prioritize & adjust tasks to accomplish the project result.
Independently determine and develop approaches and solutions on diverse projects spanning the product lifecycle from the initial concept to a fielded product.
Responsibilities included providing technical and schedule leadership for the simulation products of a specific program and interaction with government counterparts.
Working with the operations team to troubleshoot site network problems, review data to determine causes of faulty equipment, and address customer & employee complaints.
The major responsibilities included in providing technical support in design and development of embedded applications.
Assisting in design reviews, recommending improvements, and making efforts for a better system performance and reliability.
System maintenance, enhancement, design, develop, code, testing, troubleshooting activities and debug system software.
Providing support in preparing design documents and system architecture.
Analyze and enhance efficiency, stability and scalability of system resources.
Assess third party software & open source software and provide post-production support.