Shobha Srivastava

• Managed end-to-end KYC, AML, CDD and EDD lifecycle for GCC sovereign entities including Ministry of Finance UAE, DIFC, Dubai World,
Dubai Holding and Dubai Municipality, covering PEP Screening, Adverse Media, Sanctions Screening, source of funds verification and
Ongoing Monitoring with zero compliance incidents recorded.
• Implemented AI-enabled automation across client onboarding, Transaction Monitoring and Sanctions Reporting, significantly
increasing operational capacity and directly applicable to high-volume Fintech and Digital Payment environments.
• Executed Three Lines of Defence (3LOD) governance including first-line controls, second-line Compliance and Financial Crime
partnerships, and third-line audit support with MI Reporting and remediation tracking.
• Coordinated multi-bank AML queries across GCC institutions including HSBC, Standard Chartered, Citi, Mashreq and FAB, consistently
achieving first-time resolution within agreed SLAs.
• Applied FATF Recommendation 15 and VASP compliance frameworks including risk-based assessments for Digital Asset business
models and Payment Service Providers.
• Developed BRDs, FRDs and KRI/KPI dashboards supporting GCC regulatory reporting, real-time decision making and audit readiness
scalable to RegTech and compliance platform deployments.
Australia and New Zealand Bank (ANZ)
• Managed KYC and Client Lifecycle Management for GCC Islamic Banking clients on Finacle, maintaining full CBUAE compliance with
zero regulatory incidents and streamlining onboarding processes. Awarded Star of Month and Star of Year for outstanding performance in operations and client service quality.

• Facilitated internal and external meetings to effectively monitor project progress and address issues.
• Collaborated with GFCC Compliance, Risk Strategy, Operations, and IT teams to align KYC initiatives with organizational objectives.
• Designed AML/KYC testing scripts for anomaly detection and SAR reporting, documenting results with actionable recommendations.
• Executed control testing in accordance with approved plans, identifying weaknesses and escalating significant findings.
• Prepared detailed reports to support decision-making and enhance compliance efforts, showcasing leadership as a CLIENT DATA ANALYST - (TEAM LEAD) transitioning into a managerial role.

• Spearheaded investigations into atypical activities, ensuring strict compliance and uncovering financial crimes, including money laundering.
• Evaluated risks from escalated cases, providing strategic recommendations such as SAR filings for fraud and cross-border referrals.
• Leveraged advanced case management systems to meticulously document findings, enabling efficient and timely case closures.
• Collaborated with cross-functional stakeholders to proactively manage and mitigate financial crime risks across multiple departments.
• Authored detailed investigative reports that enhanced understanding and response strategies for financial crime threats.
• Championed a culture of compliance and risk awareness, contributing to the overall integrity of the organization.

• Spearheaded the creation of the Quality Standard Document, significantly reducing quality-related customer complaints and enhancing client trust.
• Optimized the Quality Assurance tracker by integrating advanced Excel formulas, achieving considerable time efficiencies for the team.
• Developed and executed innovative training methodologies to boost team performance and knowledge retention, leveraging approved kaizen principles.
• Fostered strong client relationships through proactive communication, resulting in improved client satisfaction and loyalty.
• Transitioned from an Analyst role to a managerial position by demonstrating leadership in quality assurance and team development initiatives.