PARTS SALES EXECUTIVE (HINO TRUCKS - Commercial Vehicles Division)
AL-FUTTAIM MOTORS COMPANY LLC
مجموع سنوات الخبرة :13 years, 11 أشهر
Reported directly to the Parts Sales Manager by providing monthly and quarterly Sales reports and analysis to increase overall sales productivity.
Maintained After Sales Dealer Operation Standards and achieve the monthly targets set by the part's management.
Responsible for handling customer face to face inquiries and administering sales orders for TOYOTA & HINO vehicle parts over the phone and by email.
Responsible for processing orders and searching for information on the product/parts catalog (TOYOTA & HINO EPC) and on computer databases.
Responsible for assisting customers in selecting required parts and maintaining customer satisfaction by giving professional service to customers, maintaining parts availability and fulfilment rate by proper inventory control.
Educated customers on the necessity of replacing service maintenance parts, the merits of using genuine parts as well as the risk of using inferior non-genuine parts, etc.
Well versed in pulling purchases from stock and ensuring the right part is being provided to the customer
Created purchase orders for vendors, code invoices to coinciding accounts as well as post invoices for accounting.
Coordinated with procurement team for Special order, VOR and Back Order Parts.
Coordinated with Central Warehouse teams and Warehouse management for smooth delivery of parts to customers and Branches.
Established and maintained strong relationships with key internal and external stakeholders.
Maintained strong customer orientation focuses and improves customer after-sales experience.
Analyzed various forms of sale data and prepared sales reports providing insightful updates and information to the management.
Coordinated and prepared various reports with respect to sales and administrative matters.
Ensured timely tracking and invoicing of all AP/AR transactions and periodic review.
Maintained all customer-related details in the system for sales invoicing and related documents.
Coordinated filing of invoices and related documents according to the audit requirements.
Prepared monthly financial statements (SOA) and discussing with fleet customs at the beginning of every month.
Coordinated the follow-up of overdue payments for customers.
Invoicing and filing related documents as per audit requirements.
Ensured that all processes and procedures as per company norms are followed.
Ensured adherence to all the policies and standards.
Ensured Compliance and Business Ethics according to company SOP, Principal Standards and Internal & External Audits.
Reported directly to the Assistant General Manager by providing monthly and quarterly sales reports and analysis to increase overall sales productivity.
Supervised the day-to-day operations of the spare parts team, including the training and development of subordinate staff, assigned work and ensured customer contracts adhered too.
Coordinated the operational activities aligned to the forecasting, ordering, processing, warehousing, logistics and administration of parts procurement, including accessories, for both local and overseas suppliers.
Prepared quotations for customers, follow up on sales, process orders and organize spare parts delivery and payments.
Served as the liaison between the customer and internal organization to resolve issues, complaints, backorders, and other problems tied to the after-sales activities.
Monitored product performance in the market and develop solutions to deliver customer satisfaction.
Ensured parts and service inventory levels are maintained at adequate levels to meet customer requirements, including procurement and parts identification system.
Established and maintained strong relationships with key internal and external stakeholders.
Handled customer face to face inquiries, over the phone and by email.
Maintained strong customer orientation focuses and improves customer after-sales experience.
Estimated needs and assigned work to meet daily KPI targets and other department activities such as inventory accuracy and error rate reduction.
Ensured that spare parts sales volumes and profit objectives were met by ensuring available resources and successful delivery times.
Conducted customer installed base surveys and analysis. Drove parts blanket agreements.
Ordered, monitored and adjusted inventory to minimize obsolescence.
Supported discounted promotional activities by reporting on slow-moving stock over a monthly, quarterly and yearly basis. Ensured it did not affect the minimum stock availability to cover warranty period or after-sales service.
Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Maintain all customer-related details in the system for sales invoicing and related documents.
Coordinate filing of invoices and related documents according to the audit requirements.
Preparing monthly financial statements and discussing with fleet customs at the beginning of every month.
Coordinate the follow-up of overdue payments for customers.
Invoicing and filing related documents as per audit requirements.
Coordinated media placements, planning, and buying of advertising space in newspapers and magazines, and broadcast time on radio and television.
Coordinated with creative and production departments for creative briefs, copywriting, photoshoots, design, and artwork deadlines.
Prepared monthly media expenditure reports.
Updated industry research figures, including distribution figures for newspapers and magazines, and audience figures for TV and radio.
Keep track of the printed copies of contracts, insertion orders, and advertising specifications.
Negotiated existing and new advert buying contracts.
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