عرفان Suud

To handle daily Platform Systems projects and tasks

To take the responsibility on delivering Platform Systems implementations following COMPANY’s standard architecture

To ensure service availability and performance targets are achieved

To act as a point of escalation for the Service Desk (Event handling and incident resolution)

Support Platform Systems pre-release and release-delivery activities

Create, document, and implement procedures related to solution builds, device configurations and deployments

Develop and release Platform Systems solutions and deliverables

Manage, Configure/Install and Troubleshoot on Seagate system and operating system (Redhat, HPUX, vmware)

Manage lifecycle of equipment and systems by deploying, securing, migrating, patching, upgrading, troubleshooting, decommissioning and removal of system

Manage, Configure/install and Troubleshoot on Seagate Backup (networker and BareOS)

Manage, configure Seagate puppet, spacewalk/Katello

working with ServiceNow for IT Management

working with Zabbix for system performance and monitoring

As TSS, We are remotely support VMware, Linux and Windows; HP Industry Standard Server product such as Blade Enclosure, DL series etc; HP Business Critical Server product such as rp series, rx series, blade intergity, etc; and HP Storage such as 3par, XP storage, P9500, P6000, MSA, etc incidents to timely resolution and satisfaction for South East Asia (SEA) and Asia Emerging Country (AEC).

In this profile we troubleshoot if any HW error related with HP product (server, storage and SAN), we check logs to found the root cause if any issue on redhat, vmware and windows (some time we need to check the vmcore/crash dump/memory dump). Check remotely if any configuration needed to resolved the issue, such as unable to boot to the OS, multipath and disk issue, and performance issue (such as inode, limitation open file, port/network, security etc). We perform standby on-call basis a week per month to handle all cases from South East Asia and AEC

As TAM, We engage customer to manage their datacenter, monitor their datacenter such as quartely review the incident and remotely checking HP product and perform procative delivery such as firmware analysis etc. perform presentation to delivery report to the customer

Coordinate, Manage, Maintain and solve problem of Billing, SAP, Reva (Revenue Assurance), BCA and BICC infrastructure (Servers, Storage, Database and application services) . In these companies, not only daily activity with that I got but also I have lot of project experience and face problem during in working. I have skilled on Solaris Administration, HP-UX administration and networking, Storage (T3, HDS, Sun Storage, Netapp, AMS, EVA and XP), Veritas (Volume manager, Cluster, Net backup, Command Central Storage) and CISCO