Assistant Manager - Customer Experience Managemt
Boubyan Bank
مجموع سنوات الخبرة :11 years, 4 أشهر
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• Analyzing the market needs, customer preferences, employees’ satisfaction and innovative projects' concepts.
• Utilizing and developing expertise with specific methodologies and business issues for: advertising effectiveness, reach and frequency of promotions, field force strategy and negotiation support.
• Conducting qualitative or quantitative research for market positioning, such as pricing, market assessment, or promotional and advertising research studies.
• Conducting primary marketing research and secondary marketing analysis associated with product launch and new product development.
• Analyzing marketing data, interpreting it for brand impact and reporting to management on implications for key products and services.
• Advises on the organization's major competitors for major product lines or services.
• Evaluates the products, services and markets of multiple competitors.
• Coaches on the adoption of advanced technologies and tools for major competitors.
• Compares and contrasts the different types of competition that will be faced in the future.
• Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
• Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
• Measure and assess customer and employee satisfaction in order to develop the entity.
• Forecast and track marketing and sales trends, analyzing collected data.
• Seek and provide information to help the company determines its position in the marketplace.
• Measure the effectiveness of marketing, advertising, and communications programs and strategies.
• Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.
• Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services.
• Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.
• Working with senior management to translate the research finding into supported business decisions.
• Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
• Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
• Measure and assess customer and employee satisfaction in order to develop the entity.
• Forecast and track marketing and sales trends, analyzing collected data.
• Seek and provide information to help companies determine their position in the marketplace.
• Measure the effectiveness of marketing, advertising, and communications programs and strategies.
• Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.
• Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services.
• Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.
• Working with senior management to translate the research finding into supported business decisions
• Assisting the marketing manager and supporting the marketing team with marketing activities.
• Assisting with the production of marketing materials and literature.
• Coordinating the production of a wide range of marketing communications
• Providing support for marketing events and exhibitions as required
• Assist with the collation of information for promotional literature.
• Writing articles and promotional material for the company.
• Preparing interesting written copy for the website.
• Uploading marketing material to online libraries, internet groups and social media sites.
• Updating and maintaining the marketing department's documentation and databases.
• Managing events, booking venues and ordering marketing materials.
• Managing the production of marketing materials, including leaflets, posters and flyers. This can involve writing and proofreading copy, and liaising with designers and printers.
• Arranging for the effective distribution of marketing materials.
• Build and update Customers databases
• Organising and attend events and exhibitions
• Developing strategic relations to secure sponsorship to assist with the publicity and funding of marketing projects.
• Contributing to the strategic planning of an annual or long term marketing plan to drive forward agreed company objectives.
• Student in Arab Academy for Science , Technology and Maritime Transport “Graduate school of business” Academic Masters in Business Administration , Major Marketing Management GPA: 4 (Excellent with Honor) Current situation: Preparing my Master’s Thesis about The Corporate Social Responsibilities impact on consumers’ supports.
• Bachelor Degree from Arab Academy for Science , Technology and Maritime Transport: College of Management and Technology Marketing and International Business Major GPA: 3.41 (Excellent with Honor).