Shreeja Pillai Aiyer

April 2014 - Till Date WAGONS LEARNING PVT.LTD
(For TATA MOTORS LTD, Mumbai)

Manager - Trainings, Western Region (Maharashtra, Goa, Gujarat, M.P, Chattisgarh)
Job Description - As a Manager - Training, for the West Region, my responsibility is to train all the DSE’s, DSM’s, BM’s, GM’s, of the dealerships.
The Project is called DRONA, thus rising many more Eklavyas…
The training involves a lot on Competitive Selling, Grooming, Service Handling etc.
On the job coaching for the participants.
Preparing the training Calendar for classroom as well as coaching.
Preparing MIS reports.

Achievements - Though being new to the auto mobile industry, the performance has been considerably and consistently appreciated, and with every appreciation, gains a sense of achievement, as this being a new field.

Reason for Leaving - Better Growth prospects.

Transfer from Fortis Mumbai to Fortis Bengaluru.
July 3013 - Till date FORTIS HOSPITALS LTD Nagarbhave, Rajajinagar, Sheshadripuram and Mysore, Bengaluru.

Assistant Manager - Training & Development, Human Resource.

Job Description - As an Assistant Manager - Training & Development, HR, my prime responsibility is to analyze the Training Needs of the employees of the respective units and thus plan, schedule and implement the training accordingly.
Regular and consistent evaluation of the development of the employees.
Conducting induction for the new joinees.
Employee Engagement.
Preparing monthly MIS on the observations, TNA, training plan and schedules, feedback, evaluation and employee counseling report.

Officer - Patient Relations.

Job Description - As a Patient relationship Officer, my major job role was to coordinate with all the departments of the organizations to meet up with the standard operations which would enhance the betterment of the customers.
Handling a team of seven Customer Care Officers and thus, meeting up with the customers to know their feedback on the services offered.
Handling the International and the corporate patients.
Planning out strategies for any loopholes and thus finding out a solution on the same.
Planning and strategizing out new packages for the customers and coordinating on new events and thus marketing the same.
Coordinating with the Quality department for a better and a smooth function of any procedure.
Checking on the montly MIS.
Briefing and debriefing the team on the job role.
Training to the new recruits.

Achievements - Took lead of the Front Office Department, Customer Care Department. Also, lead the trainings for all the new joinees and giving orientation to the recruits.

Reason for leaving - For better growth prospects.

Executive - Corporate Communication (Trainings & Development)
Job Description - As a Corporate Communication Executive/ Strategic Alliance, my major job role was to meet up with new organizations and thus deal them as our clients for a better business prospects.
Counseling the parents and students from the education perspective and the product.
Training the students on soft skills and Business English.
Orientation of new events and seminars and thus looking after the enrolment and transforming leads.
Schedule interview for the students with our clients and thus follow the organizational procedures.
Handling the internal and the external communication in the organization.
Built up excellent rapport with the clients and thus work on enhancing better business for the company.

Achievements - Took lead of the other branch communication too during the absence of the representative.
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Reason for Leaving - Branch Shut Down.