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SANTOSH KUMAR, Senior Consultant – Operations & Administration

SANTOSH KUMAR

Senior Consultant – Operations & Administration·Dolphin Contractors Engineers Pvt. Ltd.

India

Bachelor's degree, Electrical Engineering

Work experience

Total years of experience: 21 years, 5 months

Senior Consultant – Operations & Administration

January 2014 - Present

Dolphin Contractors Engineers Pvt. Ltd.

Kolkata, India Hybrid

January 2014 - Present

■ Managed end-to-end tendering, contract negotiation, and billing for telecom EPC projects across
eastern India.
■ Independently executed multiple projects for government clients — BSNL, Railtel, and Indian
Railways — covering site administration, statutory compliance, and vendor coordination.
■ Handled onsite administrative operations including workforce management,
documentation, and regulatory requirements.
■ Advised on procurement strategy, subcontractor management, and project cost controls.

Company industry:
Telecommunications

Zonal Facility & Infrastructure Manager

January 2012 - January 2014

Flipkart.com

Kolkata, India Hybrid

January 2012 - January 2014

■ Led facility and infrastructure operations for East Zone covering branches, hubs, and
delivery centers with 450+ employees across multiple states.
■ Owned end-to-end property acquisition: identifying locations, negotiating lease rates,
finalizing agreements, and completing registrations.
■ Managed full vendor ecosystem for housekeeping, security, transport, utilities, and office services.
■ Controlled F&I budget for the zone; monitored expenses and reported to national leadership.
■ Set up new offices and hubs as per operational requirements — handling fit-outs, infrastructure, and
readiness.

Company industry:
Internet & E-commerce

Regional Facility Manager

January 2008 - January 2012

ICICI Securities Ltd.

Kolkata, India

January 2008 - January 2012

■ Managed facility operations for 23 branches across East India supporting 600+ employees.
■ Administered full Admin services — accommodation, transport, stationery, housekeeping, security,
and utilities.
■ Prepared MIS reports for F&I operations pan-India; managed payment notes and bill settlements.
■ Handled property negotiations, leave & license agreements, landlord contracting, and rent renewals.
■ Coordinated infrastructure prerequisites: power, parking, water, and utilities for all branch locations.
■ Liaised with landlords, vendors, and internal stakeholders to maintain branch upkeep and operational
continuity.

Company industry:
Financial Services

Executive – Project Management

January 2005 - January 2008

Vijai Electricals Ltd.

Kolkata, India

January 2005 - January 2008

■ Worked in the project management team handling tendering, contract negotiation, and
office/warehouse setup for remote projects.
■ Supported project administration for infrastructure and electrical EPC projects across assigned
regions.

Company industry:
Industrial Production

Education

RPS Institute of Technology

January 2005

January 2005

Bachelor's degree, Electrical Engineering

India

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BANKING
Intermediate
BANKING
Intermediate
CONTRACT NEGOTIATION
Intermediate
CONTRACT NEGOTIATION
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOAD TENDERING
Intermediate
LOAD TENDERING
Intermediate
LOBBYING
Intermediate
LOBBYING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate

Languages

English

Expert

Hindi

Expert

Bengali

Intermediate