Shrishty Dhasmana

Process Associate 03 Feb 2025 - till April 17 2026
Sopra Steria Tools Used: Excel, Salesforce
- Manage end-to-end operations for UK utilities projects, ensuring service requests meet defined SLAs.
- Schedule field service tasks in Salesforce, performing data validation to maintain accurate records.
- Coordinate with field operatives, teams, managers, and clients to ensure timely task completion.
- Monitor compliance requirements and resolve process deviations to maintain quality standards.
- Prepare weekly reports, performance metrics, and status updates for managers and clients.
- Identify process gaps and support workflow improvements for better efficiency.