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Shroq Aqeel, customer service Advisor

Shroq Aqeel

customer service Advisor·Tamara

Saudi Arabia

Bachelor's degree, Translation

Work experience

Total years of experience: 4 years, 11 months

customer service Advisor

November 2023 - Present

Tamara

Riyadh, Saudi Arabia

November 2023 - Present

Company industry:
Financial Services
Job role:
Customer Service and Call Center

customer service representative

November 2022 - May 2023

limra al arab markets

Alqasim, Saudi Arabia

November 2022 - May 2023

• Acting as the first point of contact for many customers
• Keeping records of customer interactions, transactions, comments, and complaints.
• participate and contribute to relevant management meetings

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Executive Assistant

September 2019 - May 2021

Gulf office

Riyadh, Saudi Arabia

September 2019 - May 2021

• Maintaining the filing and database system
• Tasked file processing and analysis tool through Excel
• Trained new employees on the work system within in the office.

Company industry:
1350
Job role:
Administration

Education

Qassim University

May 2019

May 2019

Bachelor's degree, Translation

Saudi Arabia

GPA (point): 3.06 out of 5

GPA (point): 3.06 out of 5

Skills

Data Analysis
Expert
Data Analysis
Expert
Innovative Problem Solver
Expert
Innovative Problem Solver
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Communication Tools
Expert
Communication Tools
Expert
Customer Service
Expert
Customer Service
Expert
CREDIT
Beginner
CREDIT
Beginner
FILE MANAGEMENT
Beginner
FILE MANAGEMENT
Beginner
FINANCIAL REPORTING
Beginner
FINANCIAL REPORTING
Beginner
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORKS
Beginner
MICROSOFT WORKS
Beginner
PROBLEM SOLVING
Beginner
PROBLEM SOLVING
Beginner
TEAMWORK
Intermediate
TEAMWORK
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
Payroll
Beginner
Payroll
Beginner
Administration
Intermediate
Administration
Intermediate
Training
Beginner
Training
Beginner
Customer Service
Intermediate
Customer Service
Intermediate
Administrative
Intermediate
Administrative
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Human Resources
Beginner
Human Resources
Beginner

Languages

English
Expert

Training and Certifications

Certifications
Quality Management
Sep 2023
Conflict management
Feb 2022
Business analysis fundamentals
Jan 2022
The Foundations of Human Resources Management
Administrative Professional Tips
Time Management Fundamentals

Training
Project Management Professional
Technical and Vocational Training Corporation
Sep 2023
Human Resource Management
Technical and Vocational Training Corporation
Sep 2023

Hobbies

  • cooking
  • drawing