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Shahad Mansoor, Customer Service Specialist

Shahad Mansoor

Customer Service Specialist·Higher Future Vision Institute for Training

Saudi Arabia

Bachelor's degree, Mass Communication – Public Relations

Work experience

Total years of experience: 3 years, 0 months

Customer Service Specialist

September 2024 - Present

Higher Future Vision Institute for Training

Riyadh, Saudi Arabia

I found this job using Bayt.com

September 2024 - Present

- Coordinate and support over 50 training programs, ensuring registration and communication processes.
- Manage website content to ensure accuracy, clarity, and improved user experience.
- Support team members in task coordination and progress tracking to ensure timely completion.
- Handle internal and external inquiries with accurate documentation and follow-up.
- Review and escalate complex issues to ensure timely and effective resolution.
Company industry:
Public Administration
Job role:
Management

Administrative Specialist

December 2023 - March 2024

AlFaisal International Academy

Riyadh, Saudi Arabia

December 2023 - March 2024

- Entered and updated trainee data in the administrative system in accordance with policies and procedures.
- Supported operations through administrative communication with internal teams and stakeholders.
- Improved daily administrative operations, contributing to enhanced operational efficiency.
- Applied administrative policies and procedures accurately to ensure quality performance and service delivery.
Company industry:
Administration Support Services
Job role:
Administration

Corporate Communications Editor

October 2022 - April 2023

National Water Company (NWC)

Riyadh, Saudi Arabia

October 2022 - April 2023

- Prepared internal and external official reports in accordance with approved policies and procedures.
- Reviewed, edited, and refined incoming and outgoing transactions and official correspondence to ensure clarity, accuracy, consistency, and proper processing in line with corporate communication standards.
- Verified sources and content to ensure the credibility and accuracy of information prior to publication.
- Served as a focal point for content coordination across internal stakeholders and functions.
Company industry:
Utilities

Public Relations and Media Specialist

March 2021 - June 2021

King Saud University Medical City

Riyadh, Saudi Arabia

March 2021 - June 2021

- Coordinated communication activities, including administrative communication, to support public relations initiatives and institutional messaging across external channels.
- Prepared structured communication materials and official content aligned with organizational objectives.
- Monitored content and media performance, providing insights and recommendations for optimization.
- Ensured alignment of public-facing content with institutional guidelines to maintain clarity and credibility.
Company industry:
Higher Education
Job role:
Marketing and PR

Education

King Saud University

May 2021

May 2021

Bachelor's degree, Mass Communication – Public Relations

Saudi Arabia

GPA (point): 4.44 out of 5

GPA (point): 4.44 out of 5

I am a Mass Communication graduate specializing in Public Relations with honors from King Saud University. I bring diverse experience in managing internal and external communications, coordinating administrative operations, and delivering high-quality support across departments. My professional background includes roles such as Administrative Specialist, Content Editing Specialist, and Public Relations Specialist. Throughout these roles, I developed strong expertise in communication strategy, content creation, linguistic editing, and stakeholder engagement while working with cross-functional teams in fast-paced environments. I focus on crafting clear, engaging, and consistent communication that enhances brand image, strengthens organizational alignment, and improves overall operational efficiency. I believe that effective communication, well-structured processes, and strong teamwork are essential pillars of sustained organizational success.
View attachment

Skills

الاتصال الداخلي
Expert
الاتصال الداخلي
Expert
Media
Expert
Media
Expert
Administrative
Expert
Administrative
Expert
Media Sectors
Expert
Media Sectors
Expert
Public Relations
Expert
Public Relations
Expert
Public Relations
Expert
Public Relations
Expert
Time Management
Expert
Time Management
Expert
Internal Communications
Expert
Internal Communications
Expert
Administrative
Expert
Administrative
Expert
Leadership
Expert
Leadership
Expert
Teamwork
Expert
Teamwork
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Relationship
Expert
Customer Relationship
Expert
Organization Skills
Expert
Organization Skills
Expert
Corporate Communication
Expert
Corporate Communication
Expert
Internal Communication
Expert
Internal Communication
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Expert
Administration
Expert
Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
Communication Skills
Expert
Communication Skills
Expert
Media Relations
Expert
Media Relations
Expert
Microsoft Office Suite
Expert
Microsoft Office Suite
Expert
Mass Communication
Expert
Mass Communication
Expert
Public Administration
Intermediate
Public Administration
Intermediate
External Communications
Expert
External Communications
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Data Entry
Expert
Data Entry
Expert
CONTENT CREATION
Intermediate
CONTENT CREATION
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CORPORATE COMMUNICATIONS
Intermediate
CORPORATE COMMUNICATIONS
Intermediate
EDITING
Intermediate
EDITING
Intermediate
MULTIMEDIA
Intermediate
MULTIMEDIA
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.


X
X
x.com/shhdalshaifi

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
Public Relations and Communication
Customer Relationship Management (CRM)
Public Relations and Corporate Communication Management
Effective Corporate Communication
Public Relations and Communication
Customer Relationship Management (CRM)
Public Relations and Corporate Communication Management
Effective Corporate Communication
Public Relations and Communications
Technical and Vocational Training Corporation
Jul 2023
Public Relations and Corporate Communication Management
Institute of Public Administration
Aug 2024
Marketing Communication
Ministry of Tourism of Saudi Arabia
Apr 2025
Show credentials
Effective Corporate Communication
Institute of Public Administration
Sep 2025
Show credentials
Customer Relationship Management
Ministry of Tourism of Saudi Arabia
Apr 2025
Show credentials

Hobbies

  • Administrative
  • Marketing
  • Internal Communication
  • Mass Communication
  • Media
  • Public Relations