Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Shruti  Barve , Senior Process Trainer

Shruti Barve

Senior Process Trainer·Tech Mahindra Ltd.

India

Bachelor's degree, English

Work experience

Total years of experience: 18 years, 0 months

Senior Process Trainer

August 2025 - Present

Tech Mahindra Ltd.

Pune, India

August 2025 - Present

Design and conduct interactive face-to-face training, online training and hybrid training to enhance the
performance and skill level of the employees.
Assessments, feedback, performance tracking, and making improvements on the next training and
methods used to measure the performance of training and make appropriate improvements on the
next training based on the data.
Post training coach and support in order to ensure that the skills are put into use in the job.
Possession of good training records, certification of training, and liaise with the HR and department managers
to streamline training to the organizational goals and onboarding needs.

Company industry:
IT Services
Job role:
Training and Development

Senior Process Trainer

August 2025 - Present

Tech Mahindra Ltd.

Pune, India

August 2025 - Present

Design and conduct interactive face-to-face training, online training and hybrid training to enhance the
performance and skill level of the employees.
Assessments, feedback, performance tracking, and making improvements on the next training and
methods used to measure the performance of training and make appropriate improvements on the
next training based on the data.
Post training coach and support in order to ensure that the skills are put into use in the job.
Possession of good training records, certification of training, and liaise with the HR and department managers
to streamline training to the organizational goals and onboarding needs.

Company industry:
IT Services
Job role:
Training and Development

Senior Process Trainer

June 2008 - Present

Tech Mahindra Ltd.

Pune, India

June 2008 - Present

Design and conduct interactive face-to-face training, online training and hybrid training to enhance the performance and
skill level of the employees.
Assessments, feedback, performance tracking, and making improvements on the next training and methods used to
measure the performance of training and make appropriate improvements on the next training based on the data.
Post training coach and support in order to ensure that the skills are put into use in the job.
Possession of good training records, certification of training, and liaise with the HR and department managers to streamline
training to the organizational goals and onboarding needs.

Company industry:
IT Services

Trainer

June 2008 - Present

Tech Mahindra Ltd.

Pune, India

June 2008 - Present

Used a variety of instructional techniques (lectures, discussions, hands-on activities,
simulations, etc.).
Adapted delivery style to suit learner needs and engagement levels.
Collected feedback from participants through surveys or assessments.
Measured the learning outcomes using quiz practical exercises.

Company industry:
IT Services

Complaints Coach

June 2008 - Present

Tech Mahindra Ltd.

Pune, India

June 2008 - Present

Handled and closed intricate issues raised by customers, and when needed, properly escalated to the regulatory
authorities.
Kept comprehensive records of complaints and documentation and facilitated amicable results under regulations of
compliance.
Empathize and work with vulnerable customers professionally during resolution.

Company industry:
IT Services

Team Coach

June 2008 - Present

Tech Mahindra Ltd.

Pune, India

June 2008 - Present

Trained teams to find their strong sides, weak points and establish their development objectives.
Undertaken measures to enhance collaboration, communication and productivity and eliminating conflicts and fostering a
healthy working environment.
Hired a coach to work with individual employees, led team sessions and seminars, and observed staff interactions to
sustain performance.
Facilitated change management activities, established and monitored SMART objectives, and maintained teams focused on
organizational goals and targets.

Company industry:
IT Services

Com pl a i nts Coach

January 2012 - May 2022

Tech Mahindra Ltd.

Pune, India

January 2012 - May 2022

Handled and closed intricate issues raised by customers, and when needed, properly escalated to
the regulatory authorities.
Kept comprehensive records of complaints and documentation and facilitated amicable results under
regulations of compliance.
Empathize and work with vulnerable customers professionally during resolution.

Company industry:
IT Services

Tea m Coa ch

June 2008 - December 2011

Tech Mahindra Ltd.

Pune, India

June 2008 - December 2011

Trained teams to find their strong sides, weak points and establish their development
objectives.

Company industry:
IT Services

Education

Mumbai University

January 1993

January 1993

Bachelor's degree, English

India

M u m ba i U n iversity

December 1992

December 1992

Bachelor's degree, English

India

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CORPORATE SERVICES
Intermediate
CORPORATE SERVICES
Intermediate
CUSTOMER ADVOCACY
Intermediate
CUSTOMER ADVOCACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE COACHING
Intermediate
EMPLOYEE COACHING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
TEXT PROCESSING
Intermediate
TEXT PROCESSING
Intermediate

Languages

English
Expert
Hindi
Beginner
Marathi
Beginner
Gujarati
Beginner
Kannada
Beginner

Training and Certifications

Training
teachers training course
National Academy
Jun 2002
teachers training ourse
National Academy
Jun 2007

Hobbies

  • learning different language and knowing more about different cultureroaming,