Shruti Barve

Design and conduct interactive face-to-face training, online training and hybrid training to enhance the
performance and skill level of the employees.
Assessments, feedback, performance tracking, and making improvements on the next training and
methods used to measure the performance of training and make appropriate improvements on the
next training based on the data.
Post training coach and support in order to ensure that the skills are put into use in the job.
Possession of good training records, certification of training, and liaise with the HR and department managers
to streamline training to the organizational goals and onboarding needs.

Design and conduct interactive face-to-face training, online training and hybrid training to enhance the
performance and skill level of the employees.
Assessments, feedback, performance tracking, and making improvements on the next training and
methods used to measure the performance of training and make appropriate improvements on the
next training based on the data.
Post training coach and support in order to ensure that the skills are put into use in the job.
Possession of good training records, certification of training, and liaise with the HR and department managers
to streamline training to the organizational goals and onboarding needs.

Design and conduct interactive face-to-face training, online training and hybrid training to enhance the performance and
skill level of the employees.
Assessments, feedback, performance tracking, and making improvements on the next training and methods used to
measure the performance of training and make appropriate improvements on the next training based on the data.
Post training coach and support in order to ensure that the skills are put into use in the job.
Possession of good training records, certification of training, and liaise with the HR and department managers to streamline
training to the organizational goals and onboarding needs.

Used a variety of instructional techniques (lectures, discussions, hands-on activities,
simulations, etc.).
Adapted delivery style to suit learner needs and engagement levels.
Collected feedback from participants through surveys or assessments.
Measured the learning outcomes using quiz practical exercises.

Handled and closed intricate issues raised by customers, and when needed, properly escalated to the regulatory
authorities.
Kept comprehensive records of complaints and documentation and facilitated amicable results under regulations of
compliance.
Empathize and work with vulnerable customers professionally during resolution.

Trained teams to find their strong sides, weak points and establish their development objectives.
Undertaken measures to enhance collaboration, communication and productivity and eliminating conflicts and fostering a
healthy working environment.
Hired a coach to work with individual employees, led team sessions and seminars, and observed staff interactions to
sustain performance.
Facilitated change management activities, established and monitored SMART objectives, and maintained teams focused on
organizational goals and targets.

Handled and closed intricate issues raised by customers, and when needed, properly escalated to
the regulatory authorities.
Kept comprehensive records of complaints and documentation and facilitated amicable results under
regulations of compliance.
Empathize and work with vulnerable customers professionally during resolution.

Trained teams to find their strong sides, weak points and establish their development
objectives.