shuaa alshehhi

- Manage the retail banking operation department (staff and budget)
- oversee all the central processing activities relating to retail operations.
- overview of transactions instruction including retail banking business in retail banking operations.
- Lead teams of up to 30 personnel, supervising daily performance as well as training and improvement plans.
- Analyzed impacts of regulatory changes on operations and developed mitigation plans.
- Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.
-Provided recommendations in the development of operation technologies and processes.
- Set up and run operation meetings between senior leadership and third-party stakeholders to conduct joint operations and cementpartnerships.
- Emiratization
- People Management & Leadership
- Dealing with internal and external Auditors

 Support the Chief Operating Officer with the development of the business plan for the Operations department in alignment with the banks strategy.
 Lead development and implementation of policies, procedures and processes for the Operations department
 Support Business Divisions/ Departments with service delivery capabilities to support launch of new products or enhancements of existing product offerings
 Oversee the collaboration between operation, personal Banking wholesale banking, treasury, credit risk to agree and define internal service level agreements in order to provide competitive turn- around time and customer to experience.
 Manage Operations operating costs and efficiency for all processes
 Oversee system development and related user acceptance testing across all
processes within Operations
 Re-engineering a myriad of branch activities to free branches from operational
hassles and achieve a fully-fledged Point of Sale concept for ADNIF Branches.
 Ensure all deals transacted by the originating business units are executed correctly and reflected in the respective ISD / ADNIF books.
 Ensure Compliance of all securities of Retail Financing and follow-up with Business units to complete all missing documents.
 Enforce proper controls for the safe custody of documents.
 Ensure full compliance with Policies, Procedures and Practices in place and
full observance of Sharia guidelines.
 Ensure repricing and revaluation of deals is accurately performed.
 Provide appropriate MIS reports on operational matters to line Manager.
 Authorize repayments, Standing Orders and Direct Debit System instructions.
 Participate and assist in the implementation of projects related to Alternative
Banking Channels.
 Support Business Divisions/ Departments with service delivery capabilities to
support launch of new products or enhancements of existing product offerings
 Plan operational capacity, staff productivity and process improvement initiatives across banks Operations in order to meet customer service expectations and
internal stakeholder service level agreements
 Ensure all timelines set by regulators / external authorities are met
 Provide support and Training to UAE Nationals
 People Management & Leadership:
o Organize the work within the team to achieve these common goals.
o Manage and ensure to have proper communication and coordinated between
all unites dealing with operation.
o Establish performance standards and directions to define periodic staff
evaluations and necessary training for satisfactory performance o Support the team and the unit with all required tools and staff.

 Support the Chief Operating Officer with the development of the business plan for the Operations department in alignment with the banks strategy.
 Lead development and implementation of policies, procedures and processes for the Operations department
 Support Business Divisions/ Departments with service delivery capabilities to support launch of new products or enhancements of existing product offerings
 Oversee the collaboration between operation, personal Banking wholesale banking, treasury, credit risk to agree and define internal service level agreements in order to provide competitive turn- around time and customer to experience.
 Manage Operations operating costs and efficiency for all processes
 Oversee system development and related user acceptance testing across all
processes within Operations
 Re-engineering a myriad of branch activities to free branches from operational
hassles and achieve a fully-fledged Point of Sale concept for ADNIF Branches.
 Ensure all deals transacted by the originating business units are executed correctly and reflected in the respective ISD / ADNIF books.
 Ensure Compliance of all securities of Retail Financing and follow-up with Business units to complete all missing documents.
 Enforce proper controls for the safe custody of documents.
 Ensure full compliance with Policies, Procedures and Practices in place and
full observance of Sharia guidelines.
 Ensure repricing and revaluation of deals is accurately performed.
 Provide appropriate MIS reports on operational matters to line Manager.
 Authorize repayments, Standing Orders and Direct Debit System instructions.
 Participate and assist in the implementation of projects related to Alternative
Banking Channels.
 Support Business Divisions/ Departments with service delivery capabilities to
support launch of new products or enhancements of existing product offerings
 Plan operational capacity, staff productivity and process improvement initiatives across banks Operations in order to meet customer service expectations and
internal stakeholder service level agreements
 Ensure all timelines set by regulators / external authorities are met
 Provide support and Training to UAE Nationals
 People Management & Leadership:
o Organize the work within the team to achieve these common goals.
o Manage and ensure to have proper communication and coordinated between
all unites dealing with operation.
o Establish performance standards and directions to define periodic staff
evaluations and necessary training for satisfactory performance o Support the team and the unit with all required tools and staff.

Managing the Operations in the Branch.
•Managing the cash within the teller Unit.
•Coordinating all operational activities related to clients.
•Satisfy customer requirements and needs.
•Prepare the plan for all staff to achieve their targets.
•Handling all Branch work and requirement.
•Support Branch manager in her daily tasks.

Provide full range of banking products / services to the clients.
• Mistry shopper advisor
• Process all customers’ requests (chq book request, debit card requests, letters requests, changing signature and standing order requests).
• Insure customer satisfaction
• Process personal and SME loan requests
• Ensure verification all transactions

Provide bank approval to all applied loans

•Process personal and SME loan requests
•Ensure verification all transactions


•Giving approval for loans requests received by branches
•Checking Central bank reports.


Training Programs

20 Mar - 20Mar, 2014 Business Continuity plan.

Central Bank of UAE
Trainee in most of the Bank unites