Sales Consultant
burberry
Total years of experience :14 years, 8 Months
• Assist Manager with tasks including ordering stock from the warehouse, training new staff members, working out weekly rosters, merchandising new season stock, banking, resolving staff conflicts, theft prevention and was in charge of store when the manager was not on duty
• Increased sales with excellent customer service levels and developed good relationships with regular customers
• Assisted with the PR for the store by facilitating stylists needs and requests for magazine features
• Processed sales and ensured their delivery
Brand Factory, John Miller store., Minneapolis, MN Oct 8- Nov 09
Customer Service Supervisor
The John Miller brand still stands for luxury shirts of exceptionally good quality. The high-quality materials from European suppliers, the beautiful workmanship and the comfortable fit ensure that the products are a great pleasure to wear and as comfortable as possible. John Miller also stands out thanks to its strong service orientation.
Responsibilities:
• Assisted in training all cashiers in all front-end policies and procedures, including training of new cashiers and cross training of other associates.
• Assisted in communicating all information to cashiers regarding special promotions and sale items.
• Expedited front lines, directed flow of customers, and ensured that each customer received outstanding customer service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Authorized and ensured validity of customer returns, exchanges, check authorizations, and voids.
• Oversaw compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
• Provided orderly maintenance of front-end equipment and supplies.
• Accurately and efficiently rung up sales and accurately maintained all cash and media at the registers.
• Communicated customer requests to management.
• Entered all media from register into tally program.
• Maintained orderly appearance of register area and supplies stocked.
• Performed any other tasks as assigned from time to time by any manager.
• Successfully achieved overall rating of 98% on all inventory inspections.
• Effectively and efficiently maintained inventory for more than $8M in equipment.
• Licensed operations of 10, 000lb or below forklift.
• Organized efficient distribution of incoming and outgoing merchandise, and
assured accurate dock door assignments utilizing warehouse management
system (WMS) by dedicated carriers in dock yards.
• Collaborated with transport movement planners verifying all weights and drop dead
times were adhered.
• Verified all load percentages were maintained within the Labor Management System
and that all distribution goals were met.
• Ensured all OSHA safety standards were met and that personnel safety standards
and workplace housekeeping and security of the work environment was maintained.
• Managed all customer communications by e-mail, fax, and over the phone.
• As Order Fill Supervisor, oversaw 36 personnel and interview and hiring of all
new personnel.
• Provided training classes that kept production numbers within company goals and
ensured that cost containment controls were initiative to keep labor costs within budget.
• Utilized Excel to assure product levels were maintained.
• Implemented new Warehouse and labor management system was installed
without interruption to customer distributions.
• Planned future capacity requirements and kept current stock control systems up to date.
• Managed control of 20, 000-32, 000 labels daily, oversaw damages in locations,
and removed damaged goods from inventory using RF technology.
• Supervised 600 let downs per day, and ensured productivity target goals were met
within assigned regional stores (48-50) on daily basis.
• Maintained and scheduled maintenance of vehicles, machinery and equipment
Project Title: Churn in ISP Industries. Company/College: Airtel India Ltd. Duration: 45 days. • Description: Researching the market for the Customer Churn in ISP (internet Service Provider) companies in the city. • Developing the research questionnaire and interacting with the purchase department of respective companies to find out the Usage pattern. • Assimilating the figures, writing a detailed report to discuss the Usage pattern focusing on the scope for Company 1’s products.