Shuruq albalwai

• Oversaw guest arrivals and departures for a high-volume boutique property, ensuring seamless front-desk
operations and an exceptional first impression.
• Resolved guest inquiries and service concerns with professionalism and efficiency, contributing to higher
satisfaction ratings and repeat visitation during peak season.
• Collaborated with housekeeping and guest services teams to streamline room readiness, reducing turnaround time
and enhancing overall guest experience standards.

• Greeted and assisted patients and visitors with professionalism, ensuring a welcoming and efficient front-desk
experience.
• Entered and maintained accurate patient data using Microsoft Office applications and hospital management systems.
• Scheduled patient appointments and coordinated with physicians to optimize daily clinic operations.
• Sent appointment reminders and follow-up messages to patients, reducing no-show rates and improving service
efficiency.

• Welcomed and guided over 100 guests, ensuring a positive and informative visitor experience throughout their stay.
• Organized and led entertainment itineraries highlighting key cultural attractions, restaurants, and local cafés in AlUla.
• Coordinated guest logistics, including transportation and hotel arrangements, to ensure smooth and efficient travel
experiences.
• Managed online reservations and responded to guest inquiries through the resorts booking platform.
◦ Traveled and worked with international guests, strengthening cross-cultural communication
and customer service skills.