OFFICE ADMINISTRATOR/PROCUREMENT COORDINATOR
VNP INTERNATIONAL GENERAL TRADING LLC
Total years of experience :32 years, 7 Months
Maintain all office systems in accordance to the prescribed standards in order to ensure smooth functioning at all times
Handle customers on telephone and in person with queries and problems
Train new employees in administrative tasks within the department
Handling external or internal communication or management systems
Maintain records and file data according to category
Oversee payroll systems to ensure smooth running
Communicate with management, staff, suppliers and customers to ensure a pleasant work environment
Expanded customer base by providing excellent customer service.
Locating and developing profitable niche markets.
Finding the most suitable products for those markets, and developing and executing plans that resulted in lead generation.
Ensure about the cost, quality and availability of product before
Provide administrative support to the purchase department
Update concerned department about procurement of materials
Managing all the sales related activity of the company.
Tracking sales orders to ensure that they are scheduled and sent out on time.
Effectively communicating with customers in a professional and friendly manner.
Ordering and ensuring the delivery of goods to customers.
Supporting the field sales team. Knowledge of ERP software.
Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
Proficient in planning the induction program for new employees
Proficient in conducting the exit interviews and using the feedback for the overall improvement of work culture
Organizing sales promotional campaigns.
Contacting potential customers to arrange appointments.
Speaking with customers using clear and professional language.
Resolving any sales related issues with customers.
Making follow-up calls to confirm sakes orders or delivery dates.
Responding to sales queries via phone, e-mail and in writing.
Accurately analyzing and assessing statistical data.
• A highly competent, motivated and enthusiastic administrator with experience of working as part of a team in a busy office environment.
• Well organized and proactive in providing timely, efficient and accurate administrative support to senior office managers and work colleagues.
• Approachable, well presented and able to establish good working relationships with a range of different people.
• Possessing a proven ability to generate innovative ideas and solutions to problems.
• Recruitment - Sourcing, screening, interviewing and hiring the candidates for various technical and non-technical positions
• Proficient in planning the induction programme for new employees.
• Ensuring proper implementation of various HR policies across the company.
• Coordinating with various department heads for their talent requirements.
• Proficient in conducting the exit interviews and using the feedback for the overall improvement of work culture
• Company provide professional services to our valued customer for crew management, commercial management, technical management, new building consultancy, supervision and even providing consultancy for new project development. We have global network of offices with our associates.
• Managing teams involved in multiple areas, together with a real awareness of the kinds of initiatives that drive performance
• Exceeding productivity goals at the same time as ensuring service excellence
• Superb customer facing and client management skills.
LIFE INSURANCE BROKERS LLC, AS SALES MANAGER 20 MAY 2013
(Noor Takaful the Islamic insurance arm of Noor Investment group)-Noor Life Care Plan and general insurance
Lead Generation
Plan yearly targets for each service offering across verticals and industries
Ensure effective lead generation through established and newly identified channels
Collaborate with Head of business development to develop sales strategies
Reporting/Analysis of Sales Activities
Periodically review progress of sales against established targets
Maintain sales pipeline
Accurately forecast annual, quarterly and monthly revenue streams
Review and assess position of go-to-market strategy
Client Management
Establish and maintain key relationships with new clients
Administration, Organizing, filing, and keeping up to date all the documents related to the business.
Improving the systems and procedures.
Travel bookings
Marketing/Communication.
Coordinating the development of Marketing and Communication tools in collaboration with the Management. Keeping presentation, the website and other Marketing/Communication tools up to date.
Sales, Assisting the clients with their requests and/or communicating them to the Management.
Providing an appropriate after sales service to the client.
Human Resources, Proceed with payrolls, contracts, and other HR related administrative tasks.
Accounting, Liaise with accounting on banking, payables and receivables
High-profile management position accountable for soliciting business accounts and developing strategic alliances with clientele. CASA deposits verification of Net banking and Debit cards pins. Cash receipt and payment verification
Assessing the customers Anti money Laundering risk
Conduct KYC on and account opening and document verification
Devise and implement innovative marketing principles and promotional sales events for further support financial growth.
Counsel high net-worth individuals and corporate clients with
regard to investment opportunities, risk analysis, and monetary returns. Cross-sell banking services and products to clientele.
Handle customer service requirements like opening ASBA
account opening, grievances, liability product selling,
Speed and efficiency of service given Sales targets for banks and
Investment products.
Going beyond the professional need of the customer by providing other products. Enhancement of customer value
Back-up to relationship managers holding HNI relationship
Customer acquisition through referrals
Manage regular preparation of relevant management reports, including weekly, monthly, quarterly and year-end reports (gross payroll, hours worked, vacation accrual, tax deductions, benefit deductions, etc.).
Duties and Responsibilities as HR
Maintaining efficient and up-to-date database for all employees in addition to providing day to day HR administration support
Responsible for daily attendance management as per companies rules and regulations
Administration of Employee compensation, benefits’ and their record keeping
Coordinate with the PRO, regarding visa related documentation of the employees
Posting of vacancies onto a recruitment database.
Reviewing and short listing all candidates applying to positions
Scheduling applicants for their interviews and tests.
Conducting initial interviews.
Issuing HR documentation such as employment contracts (including contract amendments), salary certificates, salary transfer letters, confirming employment letters.
Responsible for preparing and organizing candidate files prior to employment and during in-processing.
Ensures all required documents are in candidate files according to standard operating procedures.
Assisting with final settlement calculations on employee terminations -resignations
Highlights:
Generated more than 200 CASA deposits A/C, S in 2-month period as per target
Developed a strategic marketing campaign targeting students. professionals and education institutions which has generated substantial referrals
AWARDS AND APPRECIATION:
ALSO RECEIVED AWARDS AND APPRECIATION FOR ACHIEVING THE TARGET FOR BANKS THIRD PARTY PRODUCT.
INSURANCE AND CALCULATION
BASIC OF COMPUTER MS OFFICE , MS WORD, POWER POINT INTERNET
COMPUTER SCIENCE
BACHELOR IN COMMERCE
