Assistant Front Office Manager
Al Khoory Hotels
Total years of experience :13 years, 9 Months
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• Preparing contracts.
• Coordinating with Corporate and Travel agents regarding the rates and contracts
• Preparing Weekly and Monthly Forecasting
• Gathering data and information required to forecast room revenue and budgeting
• Ensures that the day to day operation of Reservations Department are running effectively
• Assist in departmental meetings and ensure that the reservations staffs are trained and are following the standards set by the hotel.
• Conduct Accommodations Meeting Every day.
• Conduct Business Focus Meeting on Weekly and Commercial Focus Meeting on Monthly.
• Monitors and analyzes the competition daily through shop calls, Market Vision
Reports and Internet searches to identify selling strategies and market trends
• Ensure that sales and pricing strategies are based on sound commercial judgment through
Effective analysis and reporting
• Ensure professional and efficient utilization of all systems, in line with company best practices and
Standard operating procedures
• Daily reviews and implements room accommodation and rate inventory controls in ONQ R&I
using IDeaS (7.1.1601)
• Maintains rate parity with third party sites through extranet sites
• Monitor the call center standards and operating parameters.
• Work with external 3rd party reservation and other distribution systems
• Ensure the best possible call response time and conversion ratios
• Ensure stable connectivity and Data Storage is maintained through proper setup.
• Manage the “front end” of the return guest program
• Work with and maintain a relationship with key group, wholesale and tour operators
• Supervise, train, schedule, mentor and evaluate Team Members.
• Maintain close liaison with all the departments to have a good understanding of other department’s operational flows.
• Conduct Accommodations Meeting every day.