Senior Insurance Analyst
Argo Insurance, US (Sutherland Global Services)
Total years of experience :20 years, 2 Months
Recruited to work with a 12-member claims team for Argo Insurance, US. Rapidly assigned with tasks to handle training needs of new team members. Conducted brainstorming sessions on how to improve process and made sure implementation of the best. Successfully closed regular and ad-hoc projects before deadlines set.
Results:
Winner of Top Performer awards in the 4th Quarter, 2014 and 1st Quarter, 2015 respectively.
Introduced new strategies and often assisted closing regular and ad-hoc projects which gave clients visible improvements on revenue.
Demonstrated an unwavering commitment to customer service, assisted clients add new customers while maintaining premium service levels with existing accounts.
Worked in the claims team for Aviva Insurance, UK / Ireland handling end-to-end needs of customers’ own damage, personal injury and third party damage claims. Major expertise in negotiating outlay, settling disputes and recovering loss outlay. Role involves taking new claims (First Notification of Loss) and monitoring progress, accessing databases and information systems to obtain details, taking statements from clients and witnesses for official records, speaking to any witnesses over the phone at the time of an accident, liaising with policyholders, insurance companies and other third-party stakeholders to ensure swift settlement of the claims, requesting and investigating statements, sketches, police reports, vehicle repair documentation and various other supporting evidence to settle a claim, assessing each claim individually for fraud and consequently reporting any bogus/scam claims to the Claims Manager for further action, ensuring proper data protection, book-keeping and data entry procedures are followed when handling personal information etc.
Results:
Surpassed recovery goals by 13% in 2010, by 10% in 2011 and 15% in 2013.
Recognized for superior performance with star awards. Contributed well in brainwave activities and thus became part of best team during 2012-13.
Held regular client meetings to showcase team achievements better and thus helped management win confidence of clients.
Trained batches for Minimum Competency Requirement exams conducted by Insurance Institute of Ireland. Also took additional tasks of training of new joiners and allied procedures.
Worked as customer care executive with a UK banking process. Handled queries of customers in relation to their personal banking accounts, used to set up payments on their accounts, handled Debit and Credit Card queries.
Managed daily operations of computer sales and service department. Provided floor sales leadership and supervised eight associates.
Results:
Surpassed sales goals by 13% in 2005 and 08% in 2004.
Recognized for superior performance. Increased sales of company-assembled CPUs by 24%, selling Rs 245k in 2005.
Developing and maintaining chemists’ network. Market research. Handling stockist enquiries. Developing and maintaining customer relationships.
Developing and maintaining chemists’ network. Market research. Handling stockist enquiries. Developing and maintaining customer relationships. Launching new products.
Sourcing Gold Jewellry from Goldsmiths and distributing them to regular customers. Developing new models to get new purchase orders. Testing quality at different levels of distribution.
Accredited Product Adviser (Commercial & Personal GI)– Insurance Institute of Ireland - September 2012
Diploma in Computer Applications - MasterMind Consultancy Services - 1994.
