Sid Ahmed Hafiz

• Define and execute the global IT operations strategy, ensuring alignment with business
objectives and digital transformation goals | AWS | SAP |
• Lead enterprise-wide transformation initiatives across cloud, infrastructure, and workplace
domains to enhance scalability, performance, and resilience | AWS | DRP | S4HANA |
• Oversee development and management of IT budgets, forecasts, and cost optimization plans,
achieving operational and financial efficiency through FinOps practices.
• Establish and enforce robust IT governance, compliance, and security frameworks aligned with
industry standards | ISO | ITIL | GDPR | Audit |
• Partner with executive leadership to align IT service delivery with enterprise strategy, ensuring
technology initiatives drive measurable business value.
• Direct the design, architecture, and lifecycle management of multi-cloud and hybrid
environments, including provisioning, capacity planning, and optimization.
• Drive cloud cost efficiency, resource utilization, and performance optimization through
proactive monitoring and automation | FinOps |
• Lead and mentor cross-functional IT teams including cloud architects, system administrators,
workplace engineers, and service delivery professionals.
• Define, monitor, and report on KPIs, SLAs, and performance metrics to ensure operational
excellence and continuous service improvement | Zabbix | Grafana | Chef |
• Manage strategic vendor relationships, MSP contracts, and technology partnerships to ensure
high service quality and cost effectiveness | AWS | SAP | Microsoft |
• Evaluate and integrate emerging technologies to modernize IT operations and enhance user
experience across the digital workplace. | Microsoft | DELL | HP |
• Champion the adoption of automation, AI, and analytics within IT operations to drive
innovation, agility, and data-driven decision making | AWS | LLM |

• Manage offshore IT services teams, overseeing IT infrastructure (hardware, software, hybrid
cloud) for enterprise clients |
• Coordinate onshore and offshore teams, improving incident resolution time through
streamlined workflows.
• Design and implementation automation and virtualization projects, enhancing operational
efficiency.
-Develop capacity plans for storage, servers, and networks, ensuring scalability for client
environments.
-Resolve critical incidents and optimized technical implementation processes, reducing
downtime.

• Manage production IT infrastructure, including VMware environments, Oracle, MSSQL, and
SAP systems.
• Led disaster recovery planning (DRP), migrations, upgrades, and security projects.
• Project Management (DRP, migration, upgrade, and Security)
• Implemented backup and security policies, reducing vulnerabilities.
• Documented technical procedures for migrations, upgrades, and security patches, improving
team efficiency

• Administered VMware vSphere environments, Active Directory (2003/2008), and enterprise
services like SharePoint and Exchange.
-Led platform renewal and migration to virtualized environments, deploying VMware HA cluster
solutions.
-Configured and managed printing solutions (HPAC, Safecom, eCopy, DSS, UPD, ePrint)

-Provided consulting on HP Proliant servers (ML, DL, BL) and StorageWorks (MSA, EVA, XP)
architectures.
-Optimized IT architectures (servers, storage, networks) for pre-production and production
environments.
-Delivered proof-of-concept (POC) solutions, enhancing client confidence in proposed
architectures.

-Administered Windows Server 2003, Active Directory, Lotus Domino, and Citrix XenApp
servers.
-Supported enterprise applications, including Compass, ensuring seamless service delivery.

• Mannaged IT infrastructure for 530 workstations, including Windows Server, Active Directory,
and Exchange.
-Administration ISA Server, improving network security and performance.