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Sid Ahmed Hafiz, Head of IT Operations : Cloud, I nfrastructu re & Workplace

Sid Ahmed Hafiz

Head of IT Operations : Cloud, I nfrastructu re & Workplace·Verallia Packaging

United Arab Emirates

Diploma, English

Work experience

Total years of experience: 18 years, 1 months

Head of IT Operations : Cloud, I nfrastructu re & Workplace

January 2018 - December 2025

Verallia Packaging

Paris, France

January 2018 - December 2025

• Define and execute the global IT operations strategy, ensuring alignment with business
objectives and digital transformation goals | AWS | SAP |
• Lead enterprise-wide transformation initiatives across cloud, infrastructure, and workplace
domains to enhance scalability, performance, and resilience | AWS | DRP | S4HANA |
• Oversee development and management of IT budgets, forecasts, and cost optimization plans,
achieving operational and financial efficiency through FinOps practices.
• Establish and enforce robust IT governance, compliance, and security frameworks aligned with
industry standards | ISO | ITIL | GDPR | Audit |
• Partner with executive leadership to align IT service delivery with enterprise strategy, ensuring
technology initiatives drive measurable business value.
• Direct the design, architecture, and lifecycle management of multi-cloud and hybrid
environments, including provisioning, capacity planning, and optimization.
• Drive cloud cost efficiency, resource utilization, and performance optimization through
proactive monitoring and automation | FinOps |
• Lead and mentor cross-functional IT teams including cloud architects, system administrators,
workplace engineers, and service delivery professionals.
• Define, monitor, and report on KPIs, SLAs, and performance metrics to ensure operational
excellence and continuous service improvement | Zabbix | Grafana | Chef |
• Manage strategic vendor relationships, MSP contracts, and technology partnerships to ensure
high service quality and cost effectiveness | AWS | SAP | Microsoft |
• Evaluate and integrate emerging technologies to modernize IT operations and enhance user
experience across the digital workplace. | Microsoft | DELL | HP |
• Champion the adoption of automation, AI, and analytics within IT operations to drive
innovation, agility, and data-driven decision making | AWS | LLM |

Company industry:
Industrial Production

Client Capability Lead

January 2014 - January 2018

Hewlett Packard Enterprise France

Paris, France

January 2014 - January 2018

• Manage offshore IT services teams, overseeing IT infrastructure (hardware, software, hybrid
cloud) for enterprise clients |
• Coordinate onshore and offshore teams, improving incident resolution time through
streamlined workflows.
• Design and implementation automation and virtualization projects, enhancing operational
efficiency.
-Develop capacity plans for storage, servers, and networks, ensuring scalability for client
environments.
-Resolve critical incidents and optimized technical implementation processes, reducing
downtime.

Company industry:
IT Services

ITO Managed Services team lead

January 2012 - January 2014

Hewlett Packard

Paris, France

January 2012 - January 2014

• Manage production IT infrastructure, including VMware environments, Oracle, MSSQL, and
SAP systems.
• Led disaster recovery planning (DRP), migrations, upgrades, and security projects.
• Project Management (DRP, migration, upgrade, and Security)
• Implemented backup and security policies, reducing vulnerabilities.
• Documented technical procedures for migrations, upgrades, and security patches, improving
team efficiency

Company industry:
IT Services

Data Center Technical Consultant

January 2011 - December 2011

Hewlett Packard

Paris, France

January 2011 - December 2011

• Administered VMware vSphere environments, Active Directory (2003/2008), and enterprise
services like SharePoint and Exchange.
-Led platform renewal and migration to virtualized environments, deploying VMware HA cluster
solutions.
-Configured and managed printing solutions (HPAC, Safecom, eCopy, DSS, UPD, ePrint)

Company industry:
IT Services

Enterprise Storage & Servers Solutions Consultant

January 2009 - January 2010

Hewlett Packard

Algiers, Algeria

January 2009 - January 2010

-Provided consulting on HP Proliant servers (ML, DL, BL) and StorageWorks (MSA, EVA, XP)
architectures.
-Optimized IT architectures (servers, storage, networks) for pre-production and production
environments.
-Delivered proof-of-concept (POC) solutions, enhancing client confidence in proposed
architectures.

Company industry:
IT Services

Information Communications Technology Officer

January 2008 - January 2009

United Nations Algeria

Algiers, Algeria

January 2008 - January 2009

-Administered Windows Server 2003, Active Directory, Lotus Domino, and Citrix XenApp
servers.
-Supported enterprise applications, including Compass, ensuring seamless service delivery.

Company industry:
Accounting

IT supervisor technical support services

January 2007 - January 2008

Ring Telecom

Algiers, Algeria

January 2007 - January 2008

• Mannaged IT infrastructure for 530 workstations, including Windows Server, Active Directory,
and Exchange.
-Administration ISA Server, improving network security and performance.

Company industry:
Telecommunications

Education

University of Toronto

May 2015

May 2015

Diploma, English

Canada

Ecole Supérieur en Génie Informatique

May 2011

May 2011

Bachelor's degree, Information Technology

France

EFTG

June 2007

June 2007

Bachelor's degree, Information Technology

Algeria

Skills

DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PACKAGING AND LABELING
Intermediate
PACKAGING AND LABELING
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
AMAZON WEB SERVICES
Expert
AMAZON WEB SERVICES
Expert
CLOUD COMPUTING
Expert
CLOUD COMPUTING
Expert

Languages

French
Native Speaker
English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Technician of computer science of management

Hobbies

  • Volleyball.
  • traveling