Service Desk Analyst
Computer Network Systems
Total years of experience :8 years, 11 Months
Technical Support, Tickets analysis, Account creation, Tickets creation,
answering calls and emails from users, creating bulk tickets, following up ticket with concern teams,
Monitor and maintain the computer systems and networks of an organization.
•You could be installing and configuring computer systems,
• Diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.
•Assist customers in the installation and set-up of software/hardware, as well as the correct usage of the product
Noon.com
Reviewing customer requirements and ensuring that they are met.
•Setting standards for quality.
•Defining quality procedures in conjunction with operating staff.
•Monitoring performance by gathering relevant data and producing statistical reports.
Reviewing customer requirements and ensuring that they are met.
•Setting standards for quality.
•Defining quality procedures in conjunction with operating staff.
•Monitoring performance by gathering relevant data and producing statistical reports.
•Preparing clear explanatory documents such as customers' charters.
Reviewing customer requirements and ensuring that they are met.
•Setting standards for quality as well as health and safety.
•Making sure that manufacturing or production processes meet international and national standards.
•Defining quality procedures in conjunction with operating staff.
•Monitoring performance by gathering relevant data and producing statistical reports.
•Preparing clear explanatory documents such as customers' charters.
Build and deliver sales volume, distribution and market share with modern trade customers.
• Develop and maintain new and existing customers’ accounts, monitor sales orders and ensure on time deliveries
•Managing, delivering and reporting on the sales plans.
•Actively identifying new areas of sales opportunities develop sales leads and secure sales to meet income targets.
•Build lasting relationships with existing and new customers
•Carrying out sales visits on a national scale
Conduct a Field Canvassing for new Client
•Updating Client’s needs, UNIT, SUPPLIES, PARTS
•Conduct telemarketing
•Closing the Sales thru phone or in just one visit
•Conduct a Post-installation for a new delivered machine
•Conduct an After sales service
courses: MCSE (Microsoft Certificate of System Engineer). Professional Trainings and Courses Completed Linux Administration course (2010)