NOC Team Lead at Saudi Emircom (Salam ULH Project)
Salam
Total years of experience :17 years, 10 Months
• Maintained the KPI stats of the team subject to daily performances & tasks assigned to
ensure productivity and efficiency
• Provided support for shift NOC engineers in dealing with critical issues, reducing downtime
and resolving technical problems promptly
• Approved new services enhancement/deletion of existing services after thorough
investigation of impact, resulting in improved service quality and customer satisfaction
• Managed day-to-day operations including ticketing, incident management, scheduling, and
time management to ensure smooth workflow and adherence to deadlines
• Facilitated preventive health checks of Transmission Network Elements, minimizing downtime
and reducing the risk of system failures
• Recognize network issues and deal with them in accordance with Incident and Problem
Management policies, procedures, and SLAs.
• Deliver a committed portfolio of infrastructure services (network) within agreed constraints
Riyadh
• Provide input on network service performance / major risks and issues to the Infrastructure
Lead.
• Work with other members of the networking group to perform on-call support rotations.
• Coordinate efforts with other IT disciplines to establish a network infrastructure that fulfils the
requirements of the application and business-related systems.
• Proven ability to monitor and analyze network performance to identify and resolve issues.
• Maintained the KPI stats of the team subject to daily performances & tasks assigned to
ensure productivity and efficiency
• Provided support for shift NOC engineers in dealing with critical issues, reducing downtime
and resolving technical problems promptly
• Managed day-to-day operations including ticketing, incident management, scheduling, and
time management to ensure smooth workflow and adherence to deadlines
• Implemented Cisco EPNM to effectively monitor and manage core devices, ensuring high
network availability and performance.
• Utilized Solar Winds tools and NMS for efficient syslog and network management across all
core network domains.
• Leveraged CACTI for real-time monitoring and management of DWDM network traffic,
optimizing network performance and capacity.
• Generated comprehensive weekly, monthly, and project reports, providing insights for
decision-making and facilitating project tracking.
• Ensuring streamlined service operations and incidents management with Service Now and
Sapphire Ticketing software.
• Deliver a committed portfolio of infrastructure services (network) within agreed constraints
• Provide input on service performance / major risks, issues and escalations
• Provide input on network service performance / major risks and issues to the Infrastructure
Lead.
• Work with other members of the networking group to perform on-call support rotations.
• Coordinate efforts with other IT disciplines to establish a network infrastructure that fulfils the
requirements of the application and business-related systems.
• Troubleshot and resolved complex technical issues in a timely and efficient manner.
Riyadh
• Assisted customers with software, hardware, and network related issues.
• Researched, analyzed, and documented customer problems and resolutions.
• Installed and configured system software and applications to meet customer needs.
• Developed and maintained customer relationships through effective communication.
• Provided technical support over the phone and through remote service.
• Monitored and maintained network performance to ensure optimal system performance.
• Developed and implemented customer service and technical support training programs.
• Successfully managed multiple projects within budget and timeline parameters.
• Demonstrated ability to develop, implement, and supervise project plans.
• Experienced of working with cross-functional teams to ensure project success.
• Implemented change management processes to ensure successful project completion.
• Assisted in the design and development of project-related documents.
• Utilized problem-solving skills to troubleshoot issues related to projects.
• Assisted in the development of test plans and strategies to ensure quality assurance.
• Designed and implemented a secure network infrastructure across multiple sites using a
variety of hardware and software solutions.
• Developed and maintained security policies and procedures, ensuring compliance with
industry standards and regulations.
• Performed vulnerability assessments and penetration tests to identify security weaknesses
and develop remediation plans.
• Investigated security incidents and performed root-cause analysis to determine the source
and scope of breaches.
• Implemented and maintained firewalls, intrusion detection systems and other security
solutions.
• Managing projects that involve security systems such as LAN, network security, CCTV, and
access control.
• Developed and maintained a relationship with vendors and suppliers.
• Experienced in implementing, configuring and troubleshooting a variety of hardware and
software systems.
• Managed installation, maintenance, and troubleshooting of Windows Server 2008/2012/2016
in a virtualized environment and physical machines.
• Installed, maintained and monitored network security systems to ensure business continuity.
• Implemented efficient network security solutions to protect the corporate network from
external threats.
• Developed and implemented processes for patch management, system monitoring, backup
and recovery plans to ensure data integrity and availability.
Riyadh
• Configured and maintained Active Directory and Group Policy structure and Administered user
accounts, file systems and system access.
• Installed and configured applications on servers and workstations.
• Managed the installation, configuration and maintenance of all IT infrastructure, including
servers, routers, switches, Wireless Access points and firewalls.
• Administered DHCP, DNS, WINS, and other network services.
• Developed and implemented network-wide security policies and procedures to ensure the
security of the network.
• Monitored system performance and proactively identified and resolved issues.
• Performed system patches and upgrades in a timely manner and Monitored network
performance and maintained system availability for users.
• Implemented and maintained firewalls, intrusion detection systems and other security
solutions.
• Identifies problem root causes to eliminate future instances and develop new standards to
improve operations
• Troubleshoot network issues and resolve them on time.
• Provided 24/7 technical support for all Servers, computer systems and networks.
• Created and maintained system documentation and user manuals.
• Maintained network documentation such as diagrams, configurations, and procedures.
• Developed and maintained relationships with vendors and suppliers.
• Managed Installtion, Upgradation, configuring windows OS and Troubleshooting up to the registry level service. Improved overall efficiency and performance of Windows systems, resulting in increased productivity for the organization.
•Provide Level-2 desktop administration support. Resolved technical issues and provided timely solutions, ensuring minimal downtime and uninterrupted workflow.
•Performed troubleshooting at the registry level. Identified and resolved complex system issues, leading to enhanced system stability and reduced technical disruptions.
•Ensured smoot functioning of Windows operating systems. Performed routine maintenance tasks and implemented necessary upgrades, resulting in improved system reliability and performance.
•Configured Windows OS according to organizational needs. Optimized system settings and implemented customized configurations, enabling seamless integration and enhanced user experience.
managing installation, up gradation, configuring Windows OS, Troubleshooting up to the registry level service. Monitored Disk Usage Performance and Events, Performed Client Antivirus/Anti spyware and Configured Network Printers and Internet.
Configured and maintained Servers/clients \[Windows Server 2003, Lotus Notes, E- scan Antivirus\], Maintained and Troubleshooting, LAN networks and Wan Networks and Desktop Support. Installed Antivirus & Anti Spyware (Trendmicro, McAfee, Symantec, spyware etc.)—Configuring and Troubleshooting Printers and Internet.
Maintaining LAN networks, Assembling Systems, Troubleshooting Desktop and laptop
Technical Support, System format and Install OS and other software requirements.