Consultant in Healthcare Industry
PricewaterhouseCoopers (PwC)
Total years of experience :10 years, 10 Months
Responsible for implementing the College of American Pathologists (CAP) quality standards in preparation for the CAP accreditation of the center’s labs
Conducted a detailed process mapping of patients’ flow to minimize waiting times and improve efficiency
Managed the patient satisfaction program:
- Ensured timely data collection by staff
- Conducted data analysis and generated the monthly report
- Presented the report to leadership with the key recommended action plans
Responsible for the incident reporting project:
- Conducted training for the nursing staff
- Managed the reported incidents
Managed the center’s documentation:
- Conducted an extensive review and updating of all the clinical and non-clinical forms
- Introduced a document control system for forms, policies and procedures, and departmental documents
Developed the policies and procedures in the preparation for the DHA licensing of Fakih Medical Center
Responsible for a Quality Improvement Project in the Operating Room:
- Conducted OR rounds to assess the current-state of the OR and its compliance with standards
- Reviewed the hospital’s OR policies and procedures with Saudi ARAMCO’s and Central Board for Accreditation of Healthcare Institutions (CBAHI) policies, to achieve optimal compliance to OR standards
- Reviewed and updated all forms used in the OR
- Revised all OR Key Performance Indicators (KPIs)
Organized and conducted several meetings with the hospital’s various departments to develop an action plan for
the OR in response to ARAMCO’s deficiencies report
Developed & updated policies and procedures according to ARAMCO’s requirements and recommendations
Prepared and presented a lecture on KPIs for the heads of the departments under Support Services
Participated in various committees (Total Quality Management, Patient Safety & Risk Management, Operating Room, Infection Control, Patient Complaints, Clinical Credentialing & Privileging, and Hospital Operations)
Implemented an evaluation of a pilot that enhanced patient surgical flow with the following achievements:
1) Implementation of LEAN methodology using current & future Value Stream Maps (VSM) for the patient surgical
flow, focusing on reducing non-value added steps
2) Conducted qualitative interviews with the OR team that underwent the pilot to assess its feasibility and success
