silpa sreekumar

### Responsibilities

* Managed day-to-day mall and retail operations to ensure smooth workflow and operational efficiency.
* Coordinated with different departments to maintain high service and operational standards.
* Assisted in resolving customer concerns and operational challenges effectively.
* Supported team collaboration and staff coordination to improve productivity and customer satisfaction.
* Monitored operational activities and prepared reports for performance tracking and decision-making.
* Maintained strong client and customer relationships to enhance loyalty and service quality.
* Assisted in planning and executing promotional events, campaigns, and seasonal sales activities.
* Ensured compliance with company policies, operational procedures, and safety standards.

### Achievements

* Successfully coordinated LuLu Group International’s biggest End of Season Sale campaign.
* Contributed to improving operational efficiency in a high-paced retail environment.
* Coordinated South India’s largest management fest “KOMBATZZ” during MBA studies.
* Participated in the National Conference organized by the National Institute of Personnel Management.
* Volunteered in major events including GTECH Kerala Marathon 2024 and Tarang 2024 cultural fest.
* Participated in the LuLu Fashion Show during the company’s 13th Anniversary celebrations, showcasing confidence and presentation skills.
* Developed strong operational, communication, and leadership skills through hands-on retail and event management experience.