silvia margarita zapata hurtado

Subject Teacher à Universidad Iberoamerican

• Mexique
• janvier 2013 à janvier 2016

Title Sales Support Agent à American Airlines

• Bahamas
• janvier 2000 à janvier 2015

Work directly with Travel Agencies and Corporate Travel Managers
•Guidance related to Global Sales policies and procedures
•Asist travel agents resolve complex bookings and ticketing issues
•Assisted clients with tickets and reservations as well as problems due cancellations or delays.

General Manager à Publiblock / La Ceiba and Casa del Mar Hotels and Resorts

• janvier 1997 à janvier 2002

Manage company´s operations
•Developed and launched new products
•Manage sales and marketing
•Generate new clients
•Design advertising

Title Sales Manager à El Cozumeleño Beach resort Cozumel

• janvier 1996 à janvier 1997

Supervised operations of 5-Star resort hotel
•Implement strategies to improve quality of service
•Trained and evaluated staff performance
•Negotiated contracts and developed quotas
•In charge of sales and marketing. Resolve client’s complaint

Title Quality Comptroller/ Operations Manager à Melia Paradisus Cozumel Hotel and Resor

• janvier 1993 à janvier 1996

Introduced quality standards, including proper training.
•Upscale hotel management
•Ensure overall guest satisfaction.
•Oversee operations of Housekeeping, Concierge, and Front desk
•Created operations procedures for concierge Department.