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Subject Teacher في Universidad Iberoamerican

• المكسيك
• يناير 2013 إلى يناير 2016

Title Sales Support Agent في American Airlines

• جزر الباهاماس
• يناير 2000 إلى يناير 2015

Work directly with Travel Agencies and Corporate Travel Managers
•Guidance related to Global Sales policies and procedures
•Asist travel agents resolve complex bookings and ticketing issues
•Assisted clients with tickets and reservations as well as problems due cancellations or delays.

General Manager في Publiblock / La Ceiba and Casa del Mar Hotels and Resorts

• يناير 1997 إلى يناير 2002

Manage company´s operations
•Developed and launched new products
•Manage sales and marketing
•Generate new clients
•Design advertising

Title Sales Manager في El Cozumeleño Beach resort Cozumel

• يناير 1996 إلى يناير 1997

Supervised operations of 5-Star resort hotel
•Implement strategies to improve quality of service
•Trained and evaluated staff performance
•Negotiated contracts and developed quotas
•In charge of sales and marketing. Resolve client’s complaint

Title Quality Comptroller/ Operations Manager في Melia Paradisus Cozumel Hotel and Resor

• يناير 1993 إلى يناير 1996

Introduced quality standards, including proper training.
•Upscale hotel management
•Ensure overall guest satisfaction.
•Oversee operations of Housekeeping, Concierge, and Front desk
•Created operations procedures for concierge Department.