Business development manager
Fidelity insurance and reinsurance
Total des années d'expérience :16 years, 6 Mois
Coordinate sales action plans for individual agents.
➢ Oversee the activities and performance of sales team.
➢ Monitor the achievements of sales objective by the sales team.
➢ Development, recruitment, training and coaching
* Advice sales consultants On policies and operating procedures to ensure functional effectiveness of business.
* Analyze market, assign work to the sales consultants, develop budgets.
* Discuss advertising strategies, evaluate product quality for sales consultants and resolve customer or public complaints.
* Manages and direct a sale force to achieve sales and profit goals.
* Evaluates and implements appropriate new sales techniques to increase the departments sales volume.
Development, training, recruiting and coaching.
> Ensuring that the brand has a carefully crafted mission, vision and promise.
> Creates and executes project work plans and timelines and revises as appropriate to meet changing needs and requirements.
> Manages project budget.
> Analysis market, consumer, and competitive information to support brand manager in setting new product pricing and managing price on existing items.
> Develops pricing & pack strategies, improved margin mix, trade spending plans and distribution goals in order to develop actionable KPI’s.
> Analysis current performance, trends, market conditions, and other contributing factors to help brand manager in recommending base and stretch revenue goals for upcoming year.
> Develops growth targets, business objectives and brand strategies for the brand that aligns with global business plan.
Manage 6 employees with my assistant
Order goods and transfers between outlets all over Lebanon
Perform inventory on monthly basis
Customer service (greets, meet the need, close sale)
Staffs tutor (product knowledge, customer service
Assistant Manager at AZADEA GROUP - Brand: BOGGI MILANO Beirut - Lebanon
➢ Communicate sales plans and targets to the shop team, monitor performance on an on-going basis, and suggest corrective actions when needed.
➢ Greet customers and ensure that they are served by shop staff in a timely manner and in a compliance with quality and customer service standards.
➢ Handle or assist the shop/department manager n handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of product.
➢ Motivate team members and provide them with necessary support in terms of training and development in order to optimize sales results.
➢ Supervise the opening and closing process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected.
➢ Ensure that all the merchandise is properly attractively displayed, ensure that the stock room is neat and well organized, and control the damages and mixes according to the company policies.
Senior Store Manager at Retail Group S.A.R.L - Brand: Aldo- Tripoli branch
➢ Develops and implements store operating plans, policies and procedures in order to achieve and exceed sales and profitability objectives.
➢ Manages staff recruitment in order to ensure the recruitment of high caliber staff that enables the store.
➢ Ensures the stock level is effectively measured and controlled and manages order placement in order to maximize sales and meet stock performance objectives.
➢ Prepares staff schedule in order to ensure that the shop department manpower is effectively matched to the shop's operational requirements that will enable the achievement of the highest standards of customer service.
➢ Control of operating costs and creates an atmosphere that is free from discrimination in which team members are motivated to achieve their personal goals.
➢ Responsible for loyalty to all loss prevention policies (credit cards, procedures, return, and exchange and damages )
➢ Responsible of the budget achievement, and concentrate on the sales the best selling items + the worst selling items and the reason.
➢ Train the staff through development programs (product knowledge, fabrics. Cuts, customer services, mystery shopper feedback )
Senior Sales assistant at Best Seller Retail United East A.A.L - Brand Jack and Jones - Tripoli Branch.
➢ Greet customer, offer assistance and serve them in order to insure their needs are answered in a timely manner with customer service standards.
➢ Assist customers in their purchase decisions by helping them select relevant products, offering proper advice.
➢ Arrange and replenish on a continuous basis the shop and ensure that the shop floor and shelves are kept clean and tidy.
➢ Perform physical and electronic inventory of shop products on a regular basis as per company guideline in order to ensure accurate stock keeping.
➢ Take measurements for any needed alteration, assign price according to set price list and notify tailor of the amendments.
➢ Arrange and display received merchandise under the direction of the merchandiser / shop manager
➢ Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.
Contact Parameters:
Address: Hamid Nader's building, 6th Floor
North Lebanon, Zgharta Al Akba
Mobile: (+961) (71) 646074
E-mail: rahban.
P.S: references can be provided upon request
Pursuing a bachelor degree in English Literature. Lebanese University in Tripoli-North Lebanon Expected date of Graduation: June 2013