Territory Manager
DHL Express
Total years of experience :19 years, 3 Months
Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
Ensure that a high level of professional rapport is developed and maintained with all customers
Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade
Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business