Digital Transformation Leader, Programme Manager & Enterprise Analyst
ST Engineering
Total years of experience :13 years, 2 Months
Achievements:
• Identified the productivity losses to the tune of 60%, in 3 business operations by performing Value Stream Mapping.
• Performed Enterprise Analysis and identified Solutions, which helped achieve 70% of the Strategic Business Goals.
• Established 85% KPI compliance in 6 large IT programmes, 2 Digital Transformations and 6 mid sized IT projects, with budget ranging from SGD 200K to SGD 1 Million.
• Reduced 30% i.e. SGD 1.5 Million, of consolidated annual operation cost & improved customer satisfaction by 30%, by implementing various Business Driven IT solutions, across different Business Units.
• Devised and implemented SDLC processes, elevating the process level from SCI CMM Level 1 to CMM Level 4.
• Improved the support processes, progressively, and achieved 70% i.e. SGD 200K/Year reduction in support cost.
• Introduced and successfully implemented scrum methodology and a “hybrid” project execution model of SCRUM and waterfall that improved the customer satisfaction from 30% to 65%.
Responsibilities:
• Collaborate with Business Stakeholders; (VP & President) for identifying Strategic Themes and (GM and DGM) for discussion the impacted Value Streams.
• Strategically plan the delivery of IT Programmes/Programme Backlogs, for achieving the Epic/Business goals.
• Contribute to the organisational Change Management process and assist the Change Control Board in decision making, for IT Perspective.
• Perform Enterprise Analysis and provide solutions from processes as well as IT perspective.
• Perform Value Stream mapping and identify bottle necks in processes & existing IT solutions.
• Identify the Epics in Value Streams & the dependencies of Solution Backlogs, across Epics
• Perform pre-sales based on Customer enquiry, handle Customer escalations and concerns.
• Manage business stakeholders (VP & President) & IT Stakeholders.
• Represent Epic owners in Steering Committees.
• Lead the governance of IT Programmes/Epics from PMO perspective.
• Monitor, track, review, provide specialised help & guide other projects on Performance, Methodologies, Compliance, as a part of PMO group.
• Create RFPs. review proposals & evaluate Vendors for co-sourced and outsourced projects/programmes.
• Define, track and monitor Vendor performances based on the agreed SLAs and expected quality of deliverable.
• Manage the delivery of under development IT Programmes, Epics, Projects & Lead Digital Transformations.
• Track Risks, Quality, Resource/ ART(Agile Train Release) Utilisation, & Budget
• Manage the Scope, Requirements, Defects and ensure the compliance to change management process.
• Create proposal for Customer RFPs, drive proposal acceptance & negotiate final contract.
• Lead the governance of IT Programmes/Epics from PMO perspective.
• Monitor, track, review, provide specialised help & guide other projects on Performance, Methodologies, Compliance, as a part of PMO group.
• Ensure availability of IT applications by planning and exercising disaster recovery measures.
Achievements:
• Progressively improved the quality and customer satisfaction in 6 projects with budgets from USD 500K to USD 1M, team sizes from 10 to 25, with team members and customers located at multiple geographical locations.
• Established and streamlined a brand new service arm of 150 personnel with varied skill sets, for one of the customer’s global EAM requirements, that generated an annual revenue of USD 9M.
• Provided 25% savings in execution cost, in the project for a customer having little/no English language skills & a team with no native language skills, .
• Achieved an annual cost saving of USD 20K by designing and leading internal training programmes for fresh and experienced talents.
• Awarded for elavating SEI CMMI level5 process awareness and educating a group of 200 personnel, by non- traditional and non-conventional methodology.
• Received accolades from the customer for excellent business analysis in automation of a highly complex business process.
• Mentored a team of developers to take up business analyst role, which improved their productivity by 30%.
Responsibilities:
• Manage development and support projects executed for the customer, in a Co-souring model from initiation to delivery.
• Perform project Effort, Size, Schedule, Resource & Cost estimation.
• Create project plan, which includes resource plan, risk management plan, quality plan, escalation matrix, change management plan.
• Create proposal for RFPs, drive client coordination for proposal acceptance, negotiate terms till the final project win.
• Mentor & guide fresh as well as experienced talents for higher roles in the organization hierarchy.
• Perform pre-sales activities based on enquiry by the customer, understand the customer’s requirements and suggest solutions.
• Lead, Mentor & Manage a team of Business Analysts.
• Perform Business Analysis and provide solutions from processes as well as IT perspective.
• Identify Customer pain areas and suggest solutions as a part of opportunity farming.
• Analyse the Customer’s Requirements and feasibility of implementation
• Manage & perform requirement elicitation and documentation.
• Identify vendors for specific projects, whenever required.
• Create RFPs. reviews proposal & evaluate Vendors for outsourced projects and human resources
• Define, track and monitor Vendor performances based on the agreed SLAs.
