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Sereen Asmar, administrative secretary

Sereen Asmar

administrative secretary·Kuwait Petroleum Corporation - KPC

Kuwait

Bachelor's degree, Business Administration and Economics

Work experience

Total years of experience: 15 years, 1 months

administrative secretary

May 2022 - Present

Kuwait Petroleum Corporation - KPC

Al Kuwait, Kuwait

May 2022 - Present

Archiving
Handle all management’s calls and required.printing jobs
Schedule appointments, meetings,
handle report required
Attend meetings and keep minutes of meeting agenda
Follow up schedule of employees- leaves- business trips
Preparing meeting room and attendance
Write and print all documents needed
dealing with all employees in company and help them as group
Follow up with team.
Communication with head office and top management,
.
Company industry:
Oil & Gas
Job role:
Administration

Secretary

May 2022 - Present

Kuwait Petroleum Corporation

Al Ahmadi, Kuwait

May 2022 - Present

• Prepare weekly/daily reports, Communication with other
departments and Managements, Booking Restaurants, Visas &
Transportation, Prepare Memos, letters and Contracts Renewal,
Organize, archive files and documents. Follow up with
Team/Schedule/work distributions, follow up pending work, Attend
the meetings.
Company industry:
Oil & Gas
Job role:
Secretarial

Customer Service Executive

November 2019 - February 2022

gig-Kuwait

Al Kuwait, Kuwait

November 2019 - February 2022

o Handle customers requires and needs
o Follow up chronic and approvals departments
o Transfer leads to sales department
o Communication with other departments
o Full knowledge and awareness of company services and branches
o Dealing with CRM system
Company industry:
Insurance & TPA
Job role:
Administration

Customer Service (Health Insurance /Car Insurance /Chronic)

November 2019 - January 2022

GIG- Gulf Insurance Company

Sharq, Kuwait

November 2019 - January 2022

• Handle customers requirements and needs, follow up chronic and
approvals departments, Transfer leads to sales department,
Communication with other departments, Full knowledge and
awareness of company services and branches, Dealing with CRM
system.
Company industry:
Insurance & TPA

Executive Secretary

May 2015 - December 2019

MICRODIGITS - SOFTWARE SOLUTIONS

Al Kuwait, Kuwait

May 2015 - December 2019

Handle all management’s calls and required.printing jobs
Schedule appointments, meetings
Customer reception and welcoming,
Sales report required
Attend meetings and keep minutes of meeting agenda
Follow up schedule of employees
Preparing meeting room and attendance
Write and print all documents needed
Communication with all employees in company and help them as group
Follow up with sales team.
Communication with head office, Require office supplies
archiving .
Company industry:
Software Development
Job role:
Administration

Executive Secretary, Assistant Manager

January 2015 - January 2019

Micro Digits Software Solutions

Sharq, Kuwait

January 2015 - January 2019

• Handle all managements calls and requirements, Schedule
appointments, meetings, Sales report required, Handle Meeting,
Reports, Tenders, follow up with sales team, Communication with
head office, office supplies, Employees Attendance, Attend
meetings, Archive.
Company industry:
Cyber & Network Security
Job role:
Administration

Customer Service & Sales Advisor

February 2012 - September 2014

.Flex Resorts co

Al Kuwait, Kuwait

February 2012 - September 2014

Receive income calls, dealing with customer, provide basic information about the services,
Answer questions from customers and provide them information about a product & service,
Schedule appointments.
Achieve target
Dealing with customers.
After sales relationships communication calls
Prepare sales report and collect receipts and money
Provide the customer all details regarding the new offer and services
Company industry:
Sports & Outdoor Activities
Job role:
Sales

Customer Service & Telemarketing

January 2011 - January 2014

FLEX Resorts Co.

Bneid Al Gar, Kuwait

January 2011 - January 2014

• Handle all calls to ensure that each call is handled with due care&
attention, Complete all required sales target achievement, Lead
generation and incentive forms and channel to Sales, check list-
(daily, monthly), Follow-Up customers, Prepare sales report.
Company industry:
Utilities
Job role:
Customer Service and Call Center

Education

Arab Open University

June 2018

June 2018

Bachelor's degree, Business Administration and Economics

Kuwait

Business administration and Economist

Arab Open University (AOU)

January 2018

January 2018

Bachelor's degree, Business Administration

Kuwait

Qabbas

June 2009

June 2009

High school or equivalent, high school

Kuwait

GPA (percentage): 74%

GPA (percentage): 74%

high school

Arab Academy Private School

January 2009

January 2009

High school or equivalent, high school

Kuwait

Skills

Sales Skills Training

Expert

Shared Service Center

Expert

Service Center

Expert

Management

Expert

Customer Service

Expert

Computer skills

Expert

Flexible with work

Expert

Ability to learn quickly

Expert

Good stress management ability

Expert

Computer literate- working efficiently on Microsoft Office

Expert

Team worker

Expert

Sales Skills Training

Expert

Management

Expert

Customer Service

Expert

Shared Service Center

Expert

Service Center

Expert

APPLICATION PROGRAMMING INTERFACE API

Intermediate

ADOBE PHOTOSHOP

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

COMPUTER LITERACY

Intermediate

GRAPHIC DESIGN

Intermediate

INSTAGRAM

Intermediate

MICROSOFT OFFICE

Intermediate

SNAPCHAT

Intermediate

SOCIAL MEDIA

Intermediate

WHATSAPP

Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Graphic Design
Communication skills & Customer service
QR Codes - Safe Scanning
Security Moments Series
Mobile Device Security
& Car
Graphic Designer
Apr 2011
Communication skills & Customer Service
Feb 2013

Hobbies and interests

internet
Social media
Searching
Reading
Sport