Sivakumar Ramalingam

Risk and Quality Manager(Quality /FLS/Security/training) at Holiday Inn Kuwait

• Kuwait - Al Kuwait
• My current job since May 2013

 Brand safety standard peer review /Audits/ hygiene Audits for IHG properties in Kuwait
 Manages a group of security guards who ensure the protection of an organization's facilities and Develops and presents reports on audit findings and recommendations.
 Develops and enforces security procedures and regulations. Interfacing with external security guard agency for staffing of security positions.
 Facilitating on-the-job training for specifics of security guard monitoring and protection responsibilities
 Acts as a liaison to all departments on security measures, procedures, and needs. Manage processes for protecting classified, proprietary, and sensitive information
 Implement safety risk management practices in line with the company’s health and safety policy
 Designing and delivering Training sessions (Fire training, Bomb threat, basic food hygiene, Intermediate Food hygiene and other safety trainings.)
 Conducting Quality assessment audits in various hotel departments(MQSA)
 Facilitating Total Quality Management Program Maintenance meetings
 Conduct and review Risk Assessments periodically and ensure identified risks are managed and controlled
 Conducting and gathering of FLS10 minutes training and notes
 Conducting vendor audits
 Implemented all prerequisite programs needed as the foundation of the HACCP plan and implement fully operational HACCP based Food Safety Management System for Holiday Inn Kuwait
 Ensure and maintain hygiene standards as per the requirement of local authorities
 Monitor and implemented recommendations made by Pest control services

 Always ensure that a positive hygiene culture is driven, followed and complied with for the success of maintaining the HACCP system.
 Implemented food sampling and water sampling test with help of TUV Nord Dubai
 Investigate and comments on customer complaints in respect of food hygiene and food safety as per any non-conformance report.
 Preparing monthly sampling schedule, statistical reports and give recommendations for improvement.
 Carry out full investigations and audit the hotel to ensure health and safety compliance
 Ensure that Emergency Procedures are documented and current. A planned emergency evacuation is carried out every 6 months for each property
 IHG Green Engage champion/Achieved level 2
 Establish audit requirements to ensure compliance in Food Safety, Occupational Safety and Environmental regulations
 Oversee all audit results, evaluate trends, communicate results and establish action plans to ensure hotel remains in compliance with corporate and regulatory requirements