Siyad Nizamudeen

Provided Tier 1/Tier 2 technical support for OS-related issues across
Windows 10 and 11.
Documented all support interactions and solutions to maintain an
accurate knowledge base for common technical problems.
Conducted hardware support, including setup, configuration, imaging,
deployment, and decommissioning of end-user workstations.
Performed full system repair and component replacement on a diverse
range of PCs and laptops, including motherboards, GPUs, RAM, and
storage drives.
Managed preventative maintenance programs (e.g., thermal paste
renewal, system cleaning, BIOS updates) to extend the lifespan and
optimize the performance of hardware assets.
Conducted quality assurance checks and load testing post-repair to
guarantee the stability and reliability of the restored equipment.

worked as It support technician by supporting technical issues in PCs,
Laptops and Printers.
Managed and performed routine maintenance on a fleet of 150+
corporate assets, including desktops, laptops, and peripheral hardware.
Conducted full lifecycle hardware support, including setup,
configuration, imaging, deployment, and decommissioning of end-user
workstations.
Installed, configured, and maintained various office peripherals,
specialized in application support and local printer troubleshooting and
driver management.