DGM-Service
mtandt Group
Total years of experience :38 years, 8 Months
Manage company service activity, generate service enquiry, manage repair & customer support, initiate projects, industrial relations etc. Look after service and parts support, liaison with OEM, customer and vendors. Dealing with offers and orders. Handling manpower, visit customer site to study machine application, general office administration, inducting manpower and orientation, travelling, carry-out activity as per plans drawn up during business meet. Focus on overall customer satisfaction and bottom line profitability.
Service, maintenance & overhauling of CATERPILLAR Heavy Earthmoving equipment and Engines, with key focus on bottom line profitability and reducing downtime for enhancing operational effectiveness of unit.
repair, maintenance and troubleshooting of Cars, Trucks, Industrial & Gen-set Engines Earthmoving Equipment & Cranes of various brands like Mercedes, MAN, HINO, Renault Tippers, Vermeer Thrust Borer, Komatsu, Volvo, Hitachi, XCMG, Cat, JCB, Bobcat, Haulotte man-lifts. Isuzu, Mitsubishi, Nissan Pickups & Trucks. CAT industrial engines & gen-sets. Mobile cranes.
Managing service & repair related operations for Power shift Transmissions, Engines, Hydraulic Systems, Undercarriage, Ground Engaging Tools and Equipment Electronics & all repairs related to heavy equipment repair workshop. Conversant with ERP, CAT - SIS system, DBS, Contamination Control guideline etc.
Managing teams to work in sync. with the corporate set parameters & training them for enhancing their technical efficiency for achieving business and individual goals.
Communication & develop interpersonal skills, failure data analysis, team building, problem solving and organizational abilities. Spare parts management. Managing sub-let.
Took up new additional responsibility Nov 2012 onwards of looking after service & parts function of suction type & mechanical road sweepers - Bucher Schoerling (Switzerland), Macro (Italy) & Ros Roca Garbage Compactors
Maintenance & overhauling of CATERPILLAR Heavy Earthmoving equipment and Engines, with key focus on bottom line profitability and reducing downtime for enhancing operational effectiveness of unit.
Managing service & repair related operations for Power shift Transmissions, Engines, Hydraulic Systems, Undercarriage, Ground Engaging Tools and Equipment Electronics & all repairs related to heavy equipment repair workshop. Conversant with ERP, CAT - SIS system, DBS, Contamination Control guideline etc
Managing teams to work in sync. with the corporate set parameters & training them for enhancing their technical efficiency for achieving business and individual goals.
Communication & develop interpersonal skills with technicians, customers and various other interlinked departments. Analyse failures and jobs in progress, team building, problem solving and organizational abilities. Spare parts management. Managing sub-let. Monitor store activities and develop the workshop and suggest improvements to the management. Technician appraisals and analyse training needs.
Maintenance & overhauling of CATERPILLAR Heavy Earthmoving equipment and Engines, with key focus on bottom line profitability and reducing downtime for enhancing operational effectiveness of unit.
Managing service & repair related operations for Power shift Transmissions, Engines, Hydraulic Systems, Undercarriage, Ground Engaging Tools and Equipment Electronics & all repairs related to heavy equipment repair workshop. Conversant with ERP, CAT - SIS system, DBS, Contamination Control guideline etc
Managing teams to work in sync. with the corporate set parameters & training them for enhancing their technical efficiency for achieving business and individual goals.
Communication & develop interpersonal skills with technicians, customers and various other interlinked departments. Analyse failures and jobs in progress, team building, problem solving and organizational abilities. Spare parts management. Managing sub-let. Monitor store activities and develop the workshop and suggest improvements to the management. Technician appraisals and analyse training needs.
Service maintenance & overhauling of CATERPILLAR Heavy Earthmoving equipment and Engines, with key focus on bottom line profitability and reducing downtime for enhancing operational effectiveness of unit.
repair, maintenance and troubleshooting of Cars, Trucks, Industrial & Gen-set Engines Earthmoving Equipment & Cranes of various brands like Mercedes, MAN, HINO, Renault Tippers, Vermeer Thrust Borer, Komatsu, Volvo, Hitachi, XCMG, Cat, JCB, Bobcat, Haulotte man-lifts. Isuzu, Mitsubishi, Nissan Pickups & Trucks. CAT industrial engines & gen-sets. Mobile cranes.
Managing service & repair related operations for Power shift Transmissions, Engines, Hydraulic Systems, Undercarriage, Ground Engaging Tools and Equipment Electronics & all repairs related to heavy equipment repair workshop.
Managing teams to work in sync. with the corporate set parameters & training them for enhancing their technical efficiency for achieving business and individual goals.
Communication & develop interpersonal skills, failure data analysis, team building, problem solving and organizational abilities. Spare parts management. Managing sub-let.
Manager Technical (2003-2007)- look after service spares and warranty support for Caterpillar heavy earthmoving equipment. Co-ordinate with OEM, give support to branch technicians.
Maintenance Manager (2001-2003) - in charge for utilities and machineries repair and maintenance for crane manufacturing unit.
Technical Training Manager (1998-2001) - In charge of technician and customer training.
Branch Manager (1993-1998) - In charge of West Bokaro Branch.
Service In Charge (1992-1993) - in charge of service in Kolkata and Dhanbad Branch.
Ensuring provision of immediate service support to the clients for resolving their issues and complaints in compliance with the preset guidelines and rules.
Rendering technical assistance for complicated problematic vehicles for the repeatedly reported problems / unique technical problem.
Proactively identify areas of obstruction / defects and conducting service and repair to rectify the machines through application of trouble shooting tools.
Coordinating material planning related activities for spares, new machines encompassing identification of vendors, requirement specification & offer evaluation.
Maintenance Operations
Planning and effecting predictive & preventive maintenance schedules for various vehicles & earthmoving equipments to increase machine up time & equipment reliability.
Conducting periodic checks / inspection to ensure the performance of equipments & vehicles and maintaining requisite documents for the same.
Service support to the clients for resolving their issues and complaints in compliance with the preset guidelines and rules.
Rendering technical assistance for complicated problematic vehicles for the repeatedly reported problems / unique technical problem.
Proactively identify areas of obstruction / defects and conducting service and repair to rectify the machines through application of trouble shooting tools.
Coordinating material planning related activities for spares, new machines encompassing identification of vendors, requirement specification & offer evaluation.
Maintenance Operations
Planning and effecting predictive & preventive maintenance schedules for various vehicles & earthmoving equipments to increase machine up time & equipment reliability.
Conducting periodic checks / inspection to ensure the performance of equipments & vehicles and maintaining requisite documents for the same.