CRM & Digital Transformation consultant
twofour54
Total years of experience :19 years, 3 Months
• Managing & Supporting Salesforce Implementations on Salesforce Service Module, Sales Module, Salesforce CMA, Marketing Module and Salesforce Experience Cloud / Community Portal.
• Implemented salesforce CRM for Abu Dhabi Film Commission (ADFC) a unit of Creative Media authority(CMA) under Abu Dhabi Media Office (ADMO).
• Implemented salesforce CRM for Media Zone Authority a unit of Creative Media authority(CMA) under Abu Dhabi Media Office (ADMO).
• Developed Interfaces to integrate MZA salesforce CRM Licensing module with Central Business Licensing System (CBLS) of Ministry Of Economy UAE.
• Implemented Property Management Module using salesforce for twofour54 a unit of Abu Dhabi Developmental Holding Company (ADQ).
• Implemented Partner & Freelancer onboarding process using salesforce for twofour54 a unit of Abu Dhabi Developmental Holding Company (ADQ).
• Implemented Salesforce services module for Government & Travel Services / Tawasol a unit of twofour54.
• Implemented & Supporting business on Tableau Dashboards & reports.
• Data Migration from Legacy systems to Salesforce CRM.
• Involved in integrating Salesforce CRM with Oracle Fusion using Microsoft BizTalk Middleware.
• Working with vendors & business representatives to capture the business requirements
• Analyze the requirements & design the solution.
• Monitor the development work and ensure design is as per the requirement.
• Worked with Dubai Customs as a Techno Functional Consultant for Mirsal2 project, which won Dubai Government Excellence Award.
• Working with Subject Matter experts to understand the requirements and design the requirement specification document.
• Worked on the Gap fit analysis of the system.
• Design of the prototype.
• Working on the SRS Design.
• Co-ordination with Development team in developing design documents.
• Monitor the development work and ensure design is as per the requirement.
• Involved in project transition from Capgemini to Mphasis an HP Company.
• Documented Mazda Motors implementation and Support handover to Mphasis.
• Support & Enhancement of Interfaces of Mazda Motors Siebel CRM system with other legacy systems.
• Design of requirement artifacts.
• Design the detailed Functional specification document & Design Documents.
• Working on Enhancements, Change requests and bug fixing.
• Worked as Product Engineer to support Oracle Product releases.
• Support Releases & Enhancements on Siebel core components.
• Co-ordinate between Functional & Core Technical teams on post launch product issues.
• Involved in Oracle Siebel product Support & Validation on Siebel core components
• Root cause analysis of defects in Product releases.
• Involved in documentation of Siebel product core component release notes.
• Involved in requirement gathering & documenting of Business Requirement Specification document.
• Analyzing requirements & Transforming to CRM business processes.
• Co-ordinating with project stakeholders in validating documented business processes.
• Worked as a module lead to implement, validate and support a complete module in CRM system.
• Inducting & Training of new team members to the project.
• Working on Enhancements, Change requests and bug fixing.
• Analysis of issues in application faced by user, Real time support to user.
• Root cause analysis of defects in each phase.
Completed C, C++ and Java training. Done project for manpower management for a local manufacturing unit.