Slim Cherif, Technical support

Slim Cherif

Technical support

Apple

Location
Tunisia - Tunis
Education
Master's degree, Supply chain management
Experience
22 years, 11 Months

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Work Experience

Total years of experience :22 years, 11 Months

Technical support at Apple
  • Canada
  • My current job since June 2014

Provide phone technical support for Apple's products users
Sell new products

Sales Representative at Travail Global Inc
  • Canada
  • January 2014 to May 2014

Market research
Prospection of new customers

Seller at Rogers
  • Canada
  • May 2013 to December 2013

Telemarketing of the company products
Provide technical support for current customers

Financial and Administrative Officer at SERVICOM
  • Tunisia - Tunis
  • July 2011 to March 2013
Customer Service at Société de l'Assurance Automobile du Québec
  • Canada
  • January 2009 to January 2011
Trainer at College Saint-Michel
  • Canada
  • November 2007 to December 2009
CEO at Self Employment
  • Tunisia - Bizerte
  • March 2005 to October 2007

Self employment
Agricultural activities

SME Development Adviser at Centre canadien d'Études et de coopération Internationale
  • Burkina Faso
  • April 2004 to March 2005

- Contribute to the Burkinabe private sector development by SME creation
- Insure support to the companies in the field of the marketing and of the management
- Develop modules of training and give them to companies
- Transfer of the knowledge to the other members of the program
- Assist SME (SMALL AND MEDIUM-SIZED ENTERPRISE) / SMI (SMALL AND MEDIUM-SIZED INDUSTRY) in the search for financing for their activities of development

SME Advisor at Canada Economic Development for Quebec Regions (Sherbrooke Business Office)
  • Canada
  • September 2003 to March 2004

- Make researches in order to perform companies’ project studies.
- Analyze, verify and check the projects to which the office contributes.
- Verify the claims subjected by the customers of the office and make the recommendations suited with regard to the payment of the contributions.
- Insure the quarterly follow-up of the active projects to ask about their evolution.
- Make the promotion of the programs of the minister: IDEA-SME, PDC, IRS, PDME, etc.

International Business Development at Moteurs Electriques Dubé
  • Canada
  • July 2000 to March 2003

- Help to prepare a request of financial support for a study of viability of a project of partnership abroad (Program of Industrial Cooperation) to the Canadian Agency of International development, CIDA).
- Make missions abroad and help to prepare reports (market studies, training plans, plan of equality between the sexes, the environmental management, etc.).
- Research for sources of funding for international projects
- Represent the group in various events connected with the international development in Canada and abroad.

Education

Master's degree, Supply chain management
  • at HEC
  • April 2011
Master's degree, Marketing
  • at Sherbrooke University
  • July 1996
Bachelor's degree, Marketing
  • at Institut Supérieur de Gestion
  • October 1994

Specialties & Skills

Teleservice
After sales
Marketing
Management
Administration
Marketing
Marketing

Languages

Arabic
Expert
French
Expert
English
Expert

Training and Certifications

Test Of English for International Communication (TOEIC) (Certificate)
Date Attended:
October 2005
Valid Until:
January 9999

Hobbies

  • Reading
  • Sport