IT Program Director
Contec Technologies DMCC
Total years of experience :17 years, 7 Months
Established a new Fintech business; setup profit/loss targets, product flow, B2B/B2C rollout, equipments, staffing and marketing collateral for a $2M business unit in Africa.
SW Life-cycle management of Wallet Engine, Applications, Web Portals, Database, UI/UX, APIs, AI/ML, On-cloud & On-premise hosting architecture, PA-DSS/PCI certification etc.
ISO-8583 compliant Integration with Banks, Payment Schemes, MNOs, Billers, VAS providers and local aggregators onboard on to our Mobile Money Platform.
Implemented country specific AML/CFT controls, digital e-KYC onboarding for agents /customers and secured Mobile Money License & POS device certification.
Established a new IT PMO and rolled out 35 production centers nation-wide in West Africa, serving all expatriate customers, within 12 months.
Managed Data center Tier migration with LAN Zoning and improved Enterprise Security Management, within record time of 25 days with no impact to BAU.
Obtained ISO 20000 certification, develop IT Standards & policies designed to streamline helpdesk support and increase CSAT by 13%.
Managed all IT Vendor relationships, negotiated related contracts and created annual IT business plan & Budget $20M+ reflecting corporate and business initiatives.
Sole ownership of budget & P&L analysis of $300+ million IT Transformation business and provide overall leadership and direction to 12 to 15 project managers.
MENA T&T expert to evolve client’s environment - Infra, people, process & tools to attain committed steady state SLA and productivity rates >85+%.
Responsible for solution maturing, delivery team’s input, identify gaps, summarize technical recommendations, obtain sizing, finalize action plans and monitor closure.
Managed a team of diversified 25 technical resources including contractors & vendors, slashed payroll/benefits administration costs 30% by negotiating pricing and fees.
Communicated directly with C-level and board of directors administering updates, execution and results for every project and create sales opportunities of value >$50k.
Achieved NSD Transformation of Airtel Africa account into 16 African countries in line with the IBM's standardized GTTA approach.
Established and Oversaw RFS portfolio management for Infrastructure refresh projects & application projects into 16 African countries with a combined annual budget of $150M.
Aligned with Solution/Design Architect and Operation team in delivering the IT solution with >95% alignment on client’s objective.
Managed Data center build with IBM PureFlex, refreshed with 42% Intel & 11% IBM Power Systems and relocated at minimal service disruption of less than 8hrs.
Deploy IBM SIEM Solution (Q-radar), IBM Managed Security Service, IBM X-Force Security Intelligence Services and IBM Emergency Response Service within 3months.
Defined Data center service catalog, Global server build process, Implement IBM Smart Cloud and Integrated platform for virtualized Windows, Linux, AIX and Storage (SVC).
Reinforced ITSM with ISM Maximo for SR & IPC, Endpoint & Asset management through IBM TIVOLI, improve operational efficiency and enhance customer satisfaction to 85%.
Directed /mentored a multi diversity team of 25 global IBMers. Enhanced process for employee evaluation which resulted in marked performance tweak by additional 6%.
Overall account performance responsibility (>85% RAG Status) for scope, cost, schedule, feature, functionality, budget and contractual deliverables for 50 VSI outsourced Projects.
Create project charters defining purpose, clear roles, milestones, budgets and measures of project success for 25 highly complex and critical projects.
Oversaw 15 project staff including subcontractors, mentor on operational activities, boost productivity and ensure to operate with >95% compliance of set policies and guidelines.
mplemented Plant Automation & Process Control project to refine and consolidate end-to-end service processes & plant efficiency by additional 15%.
#Promoted as Senior Project Manager.
Successfully managed various IT Infrastructure Projects of value $600K for a financial institution with 14 branches in Nigeria.
Support Chief Operating Officer to improve additional 5% operationalefficiency.
Successfully completed various IT infrastructure Project of value $600k for a community bank in Nigeria and its 14 branches, which raised their network availability to 80%.
Achieved De-militarized Zone (DMZ) & layered network setup within 2 months for a major financial institution in West Africa and improved its security posture by 95%.
Planning & executing surveillance project of value $100K, involving access controls, biometrics, turnstiles, automatic gates, CCTV, alarm systems for an onshore oil facility.
Coordinated a team of 12 employees, overseeing the hiring, training, and professional growth of employees and led their performance enhancement by 10%.
Essentials of successful project management Evaluation of projects and their performances Mastering the different phases of project initiation, planning, execution, and closure
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