Smit Joshi

• Monitored operations to assess and highlight results.
• Provided customers with outstanding service, extending relationships for future business opportunities.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Worked with board of directors to establish objectives and decisively lead operations.
• Fostered culture of continuous improvement by championing innovation and implementing best practices across departments.
• Served as official representative oforganisation to public groups or government agencies.
• Directed day-to-day work of7 employees and motivated teams to exceed objectives.
• Architected streamlined operational processes, resulting in significant cost savings and increased organisational efficiency.
• Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
• Facilitated board-level discussions to align corporate strategy with investor expectations forsustained financial success.

• Demonstrated expertise in providing detailed information about touristic attractions and local culture to visitors.
• Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
• Learned historical and cultural details of landmark site to enrich tours.
• Enhanced local tourism by recommending additional attractions and points of interest in surrounding area.
• Assisted clients with special needs requiring additional support around vehicles or site environment.
• Coordinated smooth-running tours and resolved problems with itineraries, services, or accommodations.
• Developed special event tours for different times ofyears and tour groups.
• Entertained tour guests with fun props, stories and activities.

• Assisted clients in reviewing and revising resumes, cover letters and otherjob search resources to support employment opportunities.
• Mentored juniorstaffon compliance, procedural and performance strategies.
• Delivered effective group and one-to-one advice and guidance sessions tojob seekers.
• Guided clients through diverse careertransitions and assisted with finding professional development opportunities to improve skillsets.

• Prepared analyses ofcustomers current and projected electrical usage, demonstrating financial return on investmentvia new system introduction.
• Arranged regular meetings with clients to engage with new products and services.
• Monitored competitor activity to remain ahead of market trends and prices.
• Negotiated profitable sales contracts to achieve revenue targets.
• Built rapport with new and existing customers to boost client retention.
• Prepared accurate cost estimations on equipment installation and maintenance.
• Advised design teams of unique client requests requiring product adaptations.

fun, and lasting memories.
• Protected group members by following safety guidelines.
• Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
• Coordinated smooth-running tours and resolved problems with itineraries, services, or accommodations.
• Addressed enquiries, issues and concerns oftourists.
• Interpreted and translated languages fortourists to understand.
• Assessed weather and traffic condition to avoid conflict with tour.