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Smit Joshi, Guides Management Executive

Smit Joshi

Guides Management Executive·Utsav Travel and Tourism

United Arab Emirates

High school or equivalent, Arts

Work experience

Total years of experience: 9 years, 7 months

Guides Management Executive

May 2024 - Present

Utsav Travel and Tourism

Abu Dhabi, United Arab Emirates

May 2024 - Present

• Monitored operations to assess and highlight results.
• Provided customers with outstanding service, extending relationships for future business opportunities.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Worked with board of directors to establish objectives and decisively lead operations.
• Fostered culture of continuous improvement by championing innovation and implementing best practices across departments.
• Served as official representative oforganisation to public groups or government agencies.
• Directed day-to-day work of7 employees and motivated teams to exceed objectives.
• Architected streamlined operational processes, resulting in significant cost savings and increased organisational efficiency.
• Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
• Facilitated board-level discussions to align corporate strategy with investor expectations forsustained financial success.

Company industry:
Travel Agency

Sr. Tourist Guide

August 2023 - April 2024

Rayna Travel & Tourism LLC

Dubai, United Arab Emirates

August 2023 - April 2024

• Demonstrated expertise in providing detailed information about touristic attractions and local culture to visitors.
• Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
• Learned historical and cultural details of landmark site to enrich tours.
• Enhanced local tourism by recommending additional attractions and points of interest in surrounding area.
• Assisted clients with special needs requiring additional support around vehicles or site environment.
• Coordinated smooth-running tours and resolved problems with itineraries, services, or accommodations.
• Developed special event tours for different times ofyears and tour groups.
• Entertained tour guests with fun props, stories and activities.

Company industry:
Tourism, Museum, & Cultural

Career Coach

July 2022 - June 2023

SILVERSPACE TECHNOLOGIES INCORPORATION

Ahmedabad, India

July 2022 - June 2023

• Assisted clients in reviewing and revising resumes, cover letters and otherjob search resources to support employment opportunities.
• Mentored juniorstaffon compliance, procedural and performance strategies.
• Delivered effective group and one-to-one advice and guidance sessions tojob seekers.
• Guided clients through diverse careertransitions and assisted with finding professional development opportunities to improve skillsets.

Company industry:
Recruitment & Employee Placement Agency

Solar Sales Consultant

September 2021 - June 2022

EVER POWER SOLAR PTY. LTD.

Ahmedabad, India

September 2021 - June 2022

• Prepared analyses ofcustomers current and projected electrical usage, demonstrating financial return on investmentvia new system introduction.
• Arranged regular meetings with clients to engage with new products and services.
• Monitored competitor activity to remain ahead of market trends and prices.
• Negotiated profitable sales contracts to achieve revenue targets.
• Built rapport with new and existing customers to boost client retention.
• Prepared accurate cost estimations on equipment installation and maintenance.
• Advised design teams of unique client requests requiring product adaptations.

Company industry:
Energy & Renewables

Tourist guide

October 2016 - September 2021

ROYAL ARABIAN DESTINATION MANAGMENT

Dubai, United Arab Emirates

October 2016 - September 2021

fun, and lasting memories.
• Protected group members by following safety guidelines.
• Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
• Coordinated smooth-running tours and resolved problems with itineraries, services, or accommodations.
• Addressed enquiries, issues and concerns oftourists.
• Interpreted and translated languages fortourists to understand.
• Assessed weather and traffic condition to avoid conflict with tour.

Company industry:
Tourism, Museum, & Cultural

Education

Mumbai Vidhyapith

March 2015

March 2015

High school or equivalent, Arts

India

Skills

TOURISM
Expert
TOURISM
Expert
BOOST (C++ LIBRARIES)
Intermediate
BOOST (C++ LIBRARIES)
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
INSTALLATION
Intermediate
INSTALLATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
SALES
Intermediate
SALES
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
DISCUSSION FACILITATION
Intermediate
DISCUSSION FACILITATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate