Senior Cloud Infrastructure Engineer
Cloudways
Total years of experience :14 years, 0 Months
• Working in Agile and Kanban environment
• Monitoring the progress on PowerBI and setting new targets with Managers
• R&D to improve internal development tools and dashboards
• Be able to automate any procedure with the current operations that can save time of team
• Setup the high availability web stack as per client requirement
• Application load testing and upgrading
• Perform complex web migrations and support junior coworkers with their migration processes
• Managing teams to provide best support and solutions to our Customers through tickets, chat, phone, emails, Slack, Skype
• Help team members with reaction to Alerts where needed on different monitoring frameworks. (Opsgenie, Sensu and Zabbix)
• Monitor and react to different abuse reports (Slack and emails) in close coordination with different teams.
• Cater complex infrastructure level issues and provide technical training to Juniors
• Hands On experience with Cloud provider (AWS, GCE, Linode, Digital Ocean, Vultr)
• Proficiency in scripting languages (Shell, PHP, Python)
• Deploying web stack with Nginx, Apache, MySQL, Maria DB, Elastic Search
• Experience with Jenkins CI/CD pipelines, Web hooks, Git
• Database management and operations (MySQL, MongoDB, and basics of PostgreSQL)
• System Initialization, Package Management, User & Group permissions (Extended Permissions ACL's)
- Assisting the customer in troubleshooting Server & Application level issues.
- Address all Client’s issues regarding their servers through Live Chat and ZenDesk Ticket System.
- Team Collaboration, Project & Task Management with Assembla
- Automating the daily tasks by fetching the data through REST APIs and then processing it using Python scripts.
- Manage Linux Servers hosted with AWS, GCE, Linode, Vultr, Digital Ocean, Kyup
- Varnish Cache management
- Server Backup, Cloning, Archival, and validation procedures
- Nginx reverse proxy along with Varnish, Apache, and PHP-FPM
- Monitoring and healing by OpsGenie, Zabbix, Sensu, and Monit
- DNS Management (Route 53, Cloudflare, DNS Made Easy)
- Working as AppOps (Wordpress, Magento, Wocommerce, Joomla, Prestashop, Moodle, OpenCart, Mautic)
- Working in a Software House & Web Hosting company as L3 Technical Support Engineer
- Managing servers on AWS, IOFlood, Vultr, Digitalocean
- Working with cPanel, Server Pilot, SSH to manage daily tasks
- Maintaining Instances, Backups, Cloning them as per requirement.
- Working under Linux environment with SSH access.
- Managing MySQL Databases through cPanel & phpMyAdmin
- Leading the teams of L1 & L2 technical support
- Resolving issues encountered by customers and tracking bugs
- Managing DNS, SSL, CRON, FTP
- Working with cPanel/WHM along with WHMCS to manage routine task
- Resolving issues encountered in Apache, NGINX & managing its servers.
- Managing the remote teams of experienced web developers, social media marketers & search engine experts.
- Managing Projects that includes Web Designing, Development, SEO, SMM, PPC
- Building Marketing plan of Business, Website and Product.
- Assigning tasks to teams and maintaining progress report in timely manner.
- Generating Keyword analysis report and suggesting new keywords as reflected in Google Trends
- Fetching & Generating reports on Weekly/Monthly basis
- Generating ROI reports for projects
- Lead a team of SEO Expert to achieve Goals & developers through defining the requirements for several applications.
- Setup of Analytics, Tag Manager, Conversion, Feed Manager, Merchant, Ad words
- Paid Marketing & PPC Campaigns for brand promotion
- Developed Successful Websites & Applications
- UI/UX Expert and have designed many responsive websites
- Designed Search Engine Marketing Strategies and Managed Team of SEO expert to achieve Goals
- Designing & Developing Landing Pages
- Distribution of Press Release for brand promotion & crowd funding
- Outreach skills to contact Bloggers, Content Writers for products promotion
- Successful PR building through Ninja Outreach, HootSuit, BuzzSumo
- IT Help Desk Support To Users
- Remote Help Desk Support to Branch Office
- Computer Hardware & Networking Implementation and Trouble Shooting
- Implementation and Configuration of the Cisco Switches & Routers, & Troubleshooting
- Implementation, Maintenance, & Troubleshooting of Wireless Networks & Access Point
- Windows Server Administration, Implementation of Services, and Troubleshooting
- Installing, Supporting and maintaining new server hardware and software infrastructure
- Managing email, Anti-spam and Anti Virus
- Suggesting and providing IT solutions to business and management problems
- Implementation of LAN, WLAN, & WAN
- Implementation of CCTV, & IP Camera System & Trouble shooting
- Installation, maintenance & Trouble Shooting of Printers, Scanners, & Plotters
- Assembling And troubleshooting Desktop And Laptops
- Managing and Securing IT Environment of the Organisation
- Providing Technical Support to the Other Engineers and Departments
- Configuration, Management, and troubleshooting of the Network Devices
- Implementing Network Security, & Network Monitoring
- Implementation of User Rights, and Security
- Google Console User & Group Management
- Print Server Configuration, Management And Troubleshooting
- Linux Based System Administration
I am a Computer System Engineer registered from Pakistan Engineering Council (PEC). My Major subjects are Embedded System, Software Engineering.
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