Business Coordinator
Dubai Energy Drink (Unibrand Drink Private Limited)
Total years of experience :4 years, 5 Months
To assist with launch of brand “Dubai Energy Drink”, currently recruiting the Sales Team for Indian market from Top to Bottom.
To source prospective candidate through Job portal Naukri.com and send Shortlisted candidate for Final round with Director
Onboarding and Induction
Develop Standard Operating Procedures and departmental Objectives in consultation with the management
Draw up HR policies and also ensure the local HR policies are followed
Keep Stock in Check for Dubai Energy Drink
Give ideas for promotion and Sales of product
Customer Service Executive - Customer Interface
• Worked as the primary point of contact for external parties like authorized dealers and end-users and to resolve their
technical queries & complaints of with help of Technical department
• Extended support and ensured smooth functioning of all other departments of Sales, Marketing, Credit Control and Finance
by supporting them with information and data while communicating their queries with dealers & end-users
• Maintained appropriate Turn-around-Time for Mail Communication (SFDC) and Phone Communication(Avaya & Tenfold)
• Coordinated with customers for documents for clearance at customs, on behalf of custom clearance department
• Resolved customer complaints one-on-one for product & service-related issues and provided efficient troubleshooting & technical support
by routing through relevant department and taking approval from concerned in each department
• Provided assistance & insights in organizing service marketing, market survey and analyzing competitor’s situation, products,
product’s advantage / disadvantage and competitiveness
Projects Managed:
• Salesforce.com: (December 2019) participated in Feature Enhancement Drive for SFDC for case module of Mail Management
• CTI (Avaya and SFDC): (May 2020) worked as SME (Subject Matter Expert) and worked along with IT & Design department
on test scripts and performed UAT (User Acceptance Test) for Computer Telephonic Integration of Salesforce.com with Avaya
through software Tenfold
Customer Service Executive -Order Management
• Extended supporting with order entry in SAP system, attended to RFQ’s and arranged Special Pricing Agreements to dealers
and direct customers
• Acted as the first point contact for key customers and maintained service standards
• Supported the Sales personnel in closing the deal, by coordinating between Technical team and Accounts Receivables team
• Actively supported the Intercompany Operations for procurement from Germany and USA
Projects Managed:
• SAP Next ERP User Experience (October 2017-December2017): Was nominated as a part of UAT from Customer Excellence team, gave
feedback on test scripts &enhancements suggested via raising tickets
• Imparted pre-launch training single-handedly to the Mumbai Customer Excellence team and worked their hyper-care support while
launch
• SAP: used various modules of SAP (PRE, PRP, PRD, P95) extensively for Material Management, Vendor Management and Customer
Relation Management
• Worked as a part of UAT for SAP HANA (PRP module enhancement testing) in July 2018, and worked on 51 test scripts
Managed advertisement space selling, made sales call with Product Managers & Brand Managers and maintained excellent
rapport
• Analyzed the therapy and product range, suggested suitable positions for customers brands and persuaded the lead
• Devised strategies & achieved targets by introducing new clients and servicing the existing clients, to give them product
introduction, circulation details of the issue and sent advertisement proposals
• Led the promotion of RefRx through conferences & exhibitions and in every way possible
• Maintained records of advertisers and annual contracts, advertisements/ artwork confirmation on quarterly basis so that the
issue can be released on time
• Facilitated coordination with Brand Artwork Designing department for enhancements
• Supervised credit control, payment recovery and maintained records
• Updated the product list on quarterly-basis by collecting new launch product details and ensured maximum number of new
launches in the market are listed in RefRx
• Conducted market research, and maintained track of competitors activities & their pricing competence to build strategy for
competence