Sales representative
Venus
Total years of experience :10 years, 3 Months
- Maintained a thorough knowledge of product line, promotional events and services.
- Unfailingly identified solutions for customer needs, leading to higher rates of customer satisfaction.
- Ensure on time delivery and quality of products and services for customer needs.
- Support estheticians by answering benefit counter phone, creating appointments for services and
maintaining appointment book.
- Partner with the cosmetics sales manager to ensure proper presentation, organization, storing and
replenishment of stock.
- Provide customer feedback to the cosmetics sales manager, to ensure we continue to meet customer
expectations.
- Answered 15+ calls per hour about the company's products and services.
- Utilized product knowledge and customer protocols to resolve issues efficiently and reduce wait times.
- Delivered information about the company’s offerings.
- Achieved a 97% customer satisfaction rating for continuously providing excellent customer service
- Cross-trained new hires.
- Handled a variety of administrative duties and request from the school manager.
- Prepared, proofread and formatted the correspondence.
- Produced reports, presentations, graphs, charts, diagrams and illustrations.
- Answer and direct phone calls.
- Planning meetings and taking detailed minutes.
- Write and distribute email, correspondence memos, letters, faxes and forms.