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Sohail karim sohail, Banking services manager

Sohail karim sohail

Banking services manager·Allied Bank Limited

Kuwait

Bachelor's degree, HR

Work experience

Total years of experience: 5 years, 10 months

Banking services manager

September 2023 - March 2024

Allied Bank Limited

Peshawar, Pakistan

September 2023 - March 2024

• Oversaw daily operations, ensuring efficient management of cash and non-cash transactions to enhance branch performance.
• Supervised a team, fostering a collaborative environment that improved service delivery and customer satisfaction.
• Implemented process improvements that streamlined transaction workflows, reducing processing time and minimizing errors.
• Developed training programs for staff to enhance skills in customer service and operational efficiency.
• Maintained compliance with banking regulations and internal policies, ensuring a secure and trustworthy environment.
• Analyzed transaction data to identify trends, informing strategic decisions for operational enhancements.
• Cultivated strong relationships with clients, addressing concerns and promoting a positive banking experience.
Company industry:
Banking
Job role:
Banking

Banking services Manager

September 2023 - March 2024

Allied Bank Limited

Peshawar, Pakistan

September 2023 - March 2024

• Oversaw the comprehensive operations of the banking branch, ensuring efficiency and compliance with regulations.

• Led a dedicated team to successfully execute the deposit mobilization campaign, resulting in increased customer engagement and satisfaction.

• Fostered a collaborative environment that enhanced team performance and morale, driving overall branch success.

• Developed and implemented strategic initiatives to improve service delivery and operational effectiveness.

• Cultivated strong relationships with clients, contributing to a positive organizational culture and customer loyalty.

• Leveraged analytical skills to assess branch performance and identify areas for improvement in human resources and administration.
Company industry:
Banking
Job role:
Banking

general banking officer

January 2021 - September 2023

Allied Bank Limited

Peshawar, Pakistan

January 2021 - September 2023

• Managed account opening processes, ensuring a seamless onboarding experience for clients.

• Oversaw Cheqbook and ATM card issuance, enhancing customer satisfaction through efficient service delivery.

• Facilitated fund transfers and real-time gross settlements, ensuring timely and accurate transactions.

• Conducted KYC updates to maintain compliance with regulatory standards, improving data integrity.

• Handled locker issuance and operations, providing secure storage solutions for clients’ valuables.

• Executed account amendments with precision, ensuring customer requests were processed efficiently.

• Developed strong relationships with clients, fostering trust and loyalty through exceptional service.
Company industry:
Banking
Job role:
Banking

universal teller

June 2018 - January 2021

Allied Bank Limited

Peshawar, Pakistan

June 2018 - January 2021

• Oversaw daily cash counter operations, ensuring accuracy and efficiency in all transactions.

• Processed a variety of banking transactions, including cash and non-cash operations, enhancing customer satisfaction.

• Managed ATM replenishment, maintaining optimal cash levels and minimizing downtime.

• Facilitated the sale and purchase of prize bonds, contributing to customer engagement and financial literacy.

• Developed strong attention to detail and organizational skills, essential for transitioning into human resources and administration.

• Cultivated excellent communication and interpersonal abilities while interacting with diverse clientele, preparing for a collaborative HR environment.
Company industry:
Banking
Job role:
Banking

Education

Islamia college university Peshawar

September 2016

September 2016

Bachelor's degree, HR

Pakistan

GPA (point): 3.84 out of 4

GPA (point): 3.84 out of 4

Want to be part of an organization where I can strengthen my interpersonal skills and put my part in the welfare of our society.
View attachment

Skills

Customer Care
Expert
Customer Care
Expert
T24
Expert
T24
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Human Resources
Expert
Human Resources
Expert
HUMAN RESOURCES
Beginner
HUMAN RESOURCES
Beginner
SELF MOTIVATED
Beginner
SELF MOTIVATED
Beginner
Front Office
Expert
Front Office
Expert
Ms World
Intermediate
Ms World
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
Data Entry
Expert
Data Entry
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
TEAMWORK
Expert
TEAMWORK
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Banking
Intermediate
Banking
Intermediate
Compliance
Intermediate
Compliance
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Management
Expert
Management
Expert
Administration
Intermediate
Administration
Intermediate
AML
Intermediate
AML
Intermediate
Internal Audit
Beginner
Internal Audit
Beginner
Regulatory Affairs
Intermediate
Regulatory Affairs
Intermediate
Business Development
Intermediate
Business Development
Intermediate
Operation
Intermediate
Operation
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Sales
Intermediate
Sales
Intermediate
Accounting
Intermediate
Accounting
Intermediate
Administrative
Intermediate
Administrative
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Customer Care
Expert
Customer Care
Expert
T24
Expert
T24
Expert
Human Resources
Expert
Human Resources
Expert

Languages

English
Intermediate
Urdu
Native Speaker

Training and Certifications

Training
young leaders expo
center for awareness, training and developement
Dec 2014

Hobbies

  • Reading, cooking ,