customer support representative
Emirates Group Security
Total years of experience :8 years, 8 Months
Handled customer complaints and concerns with empathy, working to find appropriate solutions.
? Maintaining a positive and professional attitude toward custumers at all times.
? Providing multi-languages to communicate with clients from different nationalities.
? Managing the escalation desk and handling an average an average of 20 customer complaints every day while maintaining a
90% customer satisfaction rate.
? Resolved customer issues efficiently, ensuring maximum customer satisfaction.
? Responded to customer calls in a professional and courteous manner, providing detailed information about products and services.
Worked as Procurement officer cum store in charge purchasing the different types of material and equipments local and imported . Make the purchase Orders Coordinate with venders and Suplier’s
local and international level . Make invoices and make payment through cheque and bank account transfer. Negotiate with suppliers for prices of Material and quality maintain the the quality and quantity of material. Supervised the workers and achieve the targets as per high level management tasks . Management of warehouse Workers and make the work schedule and rosters and deploy different work locations.
Receiving of material sending by vendors and suppliers make the delivery note and endorsed after counting and checking the material As per packing list physically and keep the material safe place with using all safety measures. Keep all the record of Material and Documentations Andy report to management. Dealing the shipments import the material and coordinate with Suplier’s, custom clearance, and transporters safe handle to port to warehouse.
