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تم إلغاء حظر المستخدم بنجاح
سهيل رياض, IT Support Engineer

سهيل رياض

IT Support Engineer·Tetra Tech

باكستان

بكالوريوس, Software Engineer

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 1 أشهر

IT Support Engineer

نوفمبر 2018 - حتى الآن

Tetra Tech

إسلام أباد، باكستان

نوفمبر 2018 - حتى الآن

Providing IT Technical Support to Tetra Tech ESI Staff.
Manage Office 365 Local users and provide daily technical support.
Manage HP Service Desk for ticket management system of Tetra tech staff.
Installation of Windows server 2012 and its configuration.
Windows 10 Deployment on Bulk and individuals systems and its Support
Sharepoint user management and sites management.
Provide Desktop support by Implementing ITIL management Framework.
Manage Printer, Scanner photocopier and other office IT equipment.
Provide Executive level IT Technical and Desktop support.
Manage LAN WAN so that IT and network devices should be alive 24/7
Installation Configuration and Management of different Energy related software's.
User Jira for Project Activities and their Status
مجال الشركة:
توليد الطاقة الكهربائية
الدور الوظيفي:
تكنولوجيا المعلومات

IT Officer

سبتمبر 2015 - أكتوبر 2018

National University of Sciences and Technology (NUST)

إسلام أباد، باكستان

سبتمبر 2015 - أكتوبر 2018

➢ Managing entire ICT Infrastructure (in U.S.-Pakistan CASE) and ensure that data and networks are up 24/7
➢ Understanding of ITIL v3 Methodologies
➢ Understanding of USAID Policy and Standard
➢ LAN/ WAN/ hardware/ software and I.T. networking practices and to facilitate the deployment of client workstations and multimedia.
➢ Maintaining data of students and faculty members in Trainet and Pakinfo(USAID database).
➢ Providing Tier-I Technical and Remote Desktop Support.
➢ Service Manager tickets management.
➢ HP Service Manager for Trouble ticket Resolution.
➢ Managing Domain user’s profile, Email Accounts, login IDs and passwords.
➢ Editing and monitoring local databases of students.
➢ Admin Support and Technical Support of Servers and with Clients.
مجال الشركة:
توليد الطاقة الكهربائية
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support Engineer

سبتمبر 2013 - يوليو 2015

mobilink-pmcl

إسلام أباد، باكستان

سبتمبر 2013 - يوليو 2015

Management of Enterprise IT infrastructure.
Management of operations running on current infrastructure.
Efficient knowledge of development and technical skills of different products.
Providing services to internal customers and maintaining operations 24x7.
Document Control, project reporting, IT and network inventory management.
Vendor coordination for operations and maintenance.
Work on different projects and assignments.
Supporting the roll-out of new applications.
Prioritizing and managing many open cases at one time.
To remain available 24x7 for providing technical guidance to Mobilink staff or other IT teams regarding all urgent requests related to any domain.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Administrator

نوفمبر 2011 - مارس 2012

Pearl Comm Mobile Plus

روالبندي، باكستان

نوفمبر 2011 - مارس 2012

Berger Paint Data Collection System
This software was developed using VB.NET and SQL Server 2008 as the database server.
Its features included Data Collection and separation.
Sales and Distribution Management System for Warid
This software was developed using VB.NET and MS SQL Management Server.
Its features include inventory management Stock Receiving, Dispatching, stack Holder activity tracking and reporting.

CCTV Monitoring and Configuration
This task is done by me to configuration and managing CCTV network in Office.
CCTV cameras can be accessed from LAN and WAN also via Portable hand held devices.

Manage PCM website
Manage http://www.pcmplus.com.pk on behalf of PCM and control email suggestions and queries on this site.
Daily update different projects records.
مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

International Islamic University Islamabad

فبراير 2012

فبراير 2012

بكالوريوس، Software Engineer

باكستان

المعدل التراكمي (نقاط): 2.7 من 4

المعدل التراكمي (نقاط): 2.7 من 4

System Engineering Software Engineering, Microsoft Products Database Development, Web Development, Desktop Development

F.G. Science Degree College, For Men Wah Cantt

يوليو 2007

يوليو 2007

الثانوية العامة أو ما يعادلها، Computer Science

باكستان

Computer Science IT Support Services DataBase

F.G. Public School Wah Cantt

يوليو 2005

يوليو 2005

الثانوية العامة أو ما يعادلها، Science

باكستان

Math Physics Chemistry Biology

Skills

Windows Server
Expert
Windows Server
Expert
IT Officer
Expert
IT Officer
Expert
ITIL
Expert
ITIL
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Active Directory
Expert
Active Directory
Expert
Microsoft Tools
Expert
Microsoft Tools
Expert
Domain Controler
Intermediate
Domain Controler
Intermediate
operating systems
Expert
operating systems
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
mail
Expert
mail
Expert
pc networking
Expert
pc networking
Expert
windows server
Expert
windows server
Expert
outlook
Expert
outlook
Expert
system administration
Expert
system administration
Expert
windows 7
Expert
windows 7
Expert
Windows 10
Expert
Windows 10
Expert
windows server 2008
Expert
windows server 2008
Expert
servers
Expert
servers
Expert
hardware
Expert
hardware
Expert
service desk
Expert
service desk
Expert
problem solving
Expert
problem solving
Expert
remote support
Expert
remote support
Expert
Microsoft Office software & the Internet- Expert.MS Word, Excel, Access, Power Point,
Expert
Microsoft Office software & the Internet- Expert.MS Word, Excel, Access, Power Point,
Expert
sharePoint
Expert
sharePoint
Expert
troubleshooting
Expert
troubleshooting
Expert
team management
Expert
team management
Expert
accounting
Intermediate
accounting
Intermediate
IT Officer
Expert
IT Officer
Expert
ITIL
Expert
ITIL
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Windows Server 2008
Expert
Windows Server 2008
Expert
Active Directory
Expert
Active Directory
Expert

اللغات

الأوردو

متمرّس

العربية

متوسط

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
MCSE
Aug 2014
التدريب
CCNA
Corvit
Sep 2019

الهوايات والاهتمامات

football
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Expert

Movies