IT Support Engineer
Tetra Tech
Total years of experience :11 years, 1 Months
Providing IT Technical Support to Tetra Tech ESI Staff.
Manage Office 365 Local users and provide daily technical support.
Manage HP Service Desk for ticket management system of Tetra tech staff.
Installation of Windows server 2012 and its configuration.
Windows 10 Deployment on Bulk and individuals systems and its Support
Sharepoint user management and sites management.
Provide Desktop support by Implementing ITIL management Framework.
Manage Printer, Scanner photocopier and other office IT equipment.
Provide Executive level IT Technical and Desktop support.
Manage LAN WAN so that IT and network devices should be alive 24/7
Installation Configuration and Management of different Energy related software's.
User Jira for Project Activities and their Status
➢ Managing entire ICT Infrastructure (in U.S.-Pakistan CASE) and ensure that data and networks are up 24/7
➢ Understanding of ITIL v3 Methodologies
➢ Understanding of USAID Policy and Standard
➢ LAN/ WAN/ hardware/ software and I.T. networking practices and to facilitate the deployment of client workstations and multimedia.
➢ Maintaining data of students and faculty members in Trainet and Pakinfo(USAID database).
➢ Providing Tier-I Technical and Remote Desktop Support.
➢ Service Manager tickets management.
➢ HP Service Manager for Trouble ticket Resolution.
➢ Managing Domain user’s profile, Email Accounts, login IDs and passwords.
➢ Editing and monitoring local databases of students.
➢ Admin Support and Technical Support of Servers and with Clients.
Management of Enterprise IT infrastructure.
Management of operations running on current infrastructure.
Efficient knowledge of development and technical skills of different products.
Providing services to internal customers and maintaining operations 24x7.
Document Control, project reporting, IT and network inventory management.
Vendor coordination for operations and maintenance.
Work on different projects and assignments.
Supporting the roll-out of new applications.
Prioritizing and managing many open cases at one time.
To remain available 24x7 for providing technical guidance to Mobilink staff or other IT teams regarding all urgent requests related to any domain.
Berger Paint Data Collection System
This software was developed using VB.NET and SQL Server 2008 as the database server.
Its features included Data Collection and separation.
Sales and Distribution Management System for Warid
This software was developed using VB.NET and MS SQL Management Server.
Its features include inventory management Stock Receiving, Dispatching, stack Holder activity tracking and reporting.
CCTV Monitoring and Configuration
This task is done by me to configuration and managing CCTV network in Office.
CCTV cameras can be accessed from LAN and WAN also via Portable hand held devices.
Manage PCM website
Manage http://www.pcmplus.com.pk on behalf of PCM and control email suggestions and queries on this site.
Daily update different projects records.
System Engineering Software Engineering, Microsoft Products Database Development, Web Development, Desktop Development
Computer Science IT Support Services DataBase
Math Physics Chemistry Biology