Sales Executive
vishal mega mart
Total years of experience :3 years, 10 Months
Assisted shoppers with checking out, returning items, and general questions.
Maintained neat and clutter-free work area around the checkout area in accordance with brand policy.
Processed credit card, debit card, cash, gift card, and store credit transactions.
Contribute to the overall display and presentation efforts within the store
Environment including stockings, follow visual merchandising guidelines, and
General store housekeeping duties.
Develop and execute Marketing activities.
Grow sales through merchandising.
Maintain consistent product presentation, display building, promotional support
and pricing.
Provide product and brand knowledge to customers
Assist management to identify and resolve issues in the store.
Greeting customers when they enter the store.
Providing a high level of customer service to assigned clients.
Communicating with high profile clients.
Giving clients support during all stages of a sale.
Keeping accurate records of all sales and prospecting activities.
Advising customers when they are making purchase decisions.
Resolving customer complaints and disputes.
Providing customers with technical product information.
Assisting walk-in customers find what they are looking for.
Writing up email proposals.
Responding to pricing enquiries.
Qualifying potential new customers.
Growing existing business relationships and acquire new ones.
Conducting daily B2B cold-calls.
Responded to all client queries related to Booking Price issue, payment issue, Bounce payment issue etc
Handled escalated and upset calls, maintained and updated the outbound call reports
Provide excellent customer service with first call resolution and accurate information while keeping a professional deminer.
Handling and revolving customer queries via Email and call.
Efficiently managed high volume inbound and outbound customer calls.
Receiving calls from customers regarding hotel rooms sold out issue and transfer same issue to ops. Team for Alternative.