AVP - IT Infrastructure Manager - Doha, Bahrain and Beirut
Credit Suisse
Total years of experience :26 years, 6 Months
•Responsible for the strategic direction and operational excellence of the infrastructure.
•Manage IT Infrastructure of Doha Bahrain and Beirut.
•Manage IT Risk, Security and implement Governance.
•Participate and chair Change and Release Management meetings (CAB).
•Manage IT operations including executive management of projects across the branches.
•Incident and Problem Management.
•Act as point of Escalation for Service Delivery issues in these locations.
•Procurement and Vendor Management which includes management of SLAs.
•Implement organization wide IT initiatives.
•Site visits to Bahrain and Beirut for project implementation.
•Regular meetings with vendors, Branch Staff and Management.
•Ensure IT best practices are followed throughout the locations.
•Establishment of robust IT Security Policy including Disaster Recovery/Business Continuity Policy
•Direct and effective management of projects as required within time/cost/quality
•Leveraging IT and information to drive change
•Improving the provision of management information across the organisation
•Improving services to internal customers
•Responsibility for information governance and managing and developing the IT infrastructure
•Management of IT staff including contract staff and Vendors
•Manage internal and external communications and relationships.
•Manage an effective IT infrastructure to support the branch needs and regional offices.
•Work with the Head of IT to Implement and Manage effective controls to ensure compliancy with company’s IT standards, policies and procedures.
•Manage and support the company's disaster recovery, data storage and backup/restoration needs .
•Manage relationships with local vendors for procuring hardware, software and SLA services.
•Remain aligned to the company’s IT standards with respect to systems, end-user technology, security, and propose the introduction of new practices, systems or procedures, as applicable to and appropriate.
•Implement / Maintain Business Continuity and Disaster Recovery plans.
•Preperation of Monthly MI Reports showing IT service delivery and system availability.
•ITSM Service desk management, Change Management and reporting.
•Analysing, resolving production issues and outages
•Assist in the review and implementation of new IT solutions initiatives.
•Implement & Maintain Backup policy on all Unix and Windows servers.
•Monitoring system states and resources usage ensure maximum uptime.
•Unix Scripting, Performance tuning Server Housekeeping.
•Assist the Head of IT in setting and implementing departmental plans.
•Assist in preparing IT budgets.
•Analysing and resolving production issues and outages
•Remote Synchronization of Production server to Disaster Recovery Site.
•Maintenance of Server Software incl patch management
•Acting as IT Security Officer and implementing security policies in the branch.
•Evaluating and raising security incidents.
•Vendor Management for HW related issues HP/ IBM
Projects:
•Netbackup Implementation
•Globus Upgrade.
•Voice Upgrade Project - Upgrade of phone systems from PSTN to VoIP.
•Setup of Trader desks - Involved setup of dedicated voice and computer systems
•BlackBerry Rollout Project.
•Automatic Synchronization of bank's servers via Secure FTP/ Webdrive/ Robocopy to Disaster Recovery Site.
•Overall IT responsibility, Implementation of new technology
•Installation, Upgrade and Maintenance of UNIX / Windows servers.
•Manage a team of 8 computer operations staff.
•Regularly Monitoring System Load Averages, Performance and Logs
•Coordinate Network Changes with the Network Team in London.
•Training Users and Operations personnel.
•Conducting IT security and awareness Presentations.
•Preparing Weekly Performance Reports for supervisor.
•Occasional Travel to the field Crew base to provide H/W and S/W support.
•Writing tools and utilities using Korn shell and AWK programming language.
•Rendering Time to Time Support to other Remote branches, Clients.
•Preparation of System operations and Preventive Maintenance Procedures for Operations Staff.
•Training Users and Operations personnel.
•Preparing Weekly Performance Reports for supervisor.
•Installation, Upgrade, Maintenance of RedHat LINUX, IBM/AIX, SGI / IRIX, SUN/SOLARIS, WINDOWS 2000 & WINDOWS NT servers.
•Regularly Monitoring System Load Averages, Performance and Logs
•Troubleshooting Software / Hardware Faults.
•RAID management.
•Overall IT responsibility, Implementation of new technology.
•Implementing and Maintaining a Regular Backup Schedule for the Servers.
•Network / User Management.
•NQS (Network Queuing System) Management.
•Installation / Management of Omega Software application
•Responsible for smooth running of 24 X 7 Computer Operations.
•Printer / Plotter Management.
•Setup of Peripherals and Computing Devices on the network & for individual user workstations.
Assisting the Systems Adminsistrator in maintaining the Network and Network security for the Unix and Windows NT servers. Responsible for the smooth operation of 5 IBM RS/6000 RISC servers & a Silicon Graphics server using AIX (IBM’s version of Unix and IRIX respectively) and X Windows. Test Installation of RedHat 6.2 and Star Office. Duties included running jobs submitted, scanning and archiving documents using HP scanner and CD writer, performing daily and weekly Backups, using magnetic data devices like 3480, 3490, 3590, 8mm exabyte and DLT tapes. Preventive maintenance of HP, Tektronix printers and OYO Geospace plotters. Setting up workstations (X terminals) for the users. Installing, upgrading, configuring and troubleshooting various Hardware and Microsoft software products. Servicing of all Laser & DeskJet printers, Plotters, HP-Scanners, CD-ROM Drives, Back-Up units, Upgrading of SCSI & IDE drives, Memory Upgrades for the Printers, and PC’s Giving support for all the Customer's Program/Data. Transferring Data from One PC to another. Sharing Printers & Plotters through Network .
Modules: Windows Programming and Application Development using Visual C++ 5.0 which included developing a game using VC++ 5.0, Human Computer Interaction which included developing a website using MS FrontPage 98, Information System Analysis and Design which included Management Information System, (MIS), Database Management Systems, Information Systems Project Management, Data and Computer Communications.The Degree included completion of a Higher National Diploma in Computing from the Scottish Qualifications Authority, UK The modules comprised of:Computer Architecture, Stand-Alone Computer Systems, MS Office, MS Access, FoxPro Programming, Unix, Business Communications, Systems Analysis and Design, Project Management using MS Project, Visual Basic Programming, Oracle Developer 2000 & Structured Query Language (SQL), Abstract Data Structures (C++), Web Page Designing using MS Front Page 98 and Networking.*Final Year Project: Research Thesis on Artificial Neural Network Technology
I Year French, English, Principles of Accountancy, Business Organization and Office Management, Agricultural Economics, Financial Accounting, Banking, Economic Analysis II Year Higher Financial Accounting, Principles of Marketing, Commercial Law, Principles of Management,Business Mathematics, Corporate Accounting, Computer Applications in Business, Company Law and Secretarial Practice, Business Communication and Report Writing, Statistics for Business. III YearHigher Corporate Accounting, Banking Law, Cost Accounting, Principles of Financial Management, Working Capital Management, Management Accounting, Entrepreneurial Development, Principles of Auditing, Investment Management, Financial Markets and Institutions.
