Human Resources Assistant
Europcar Egypt
Total years of experience :13 years, 9 Months
Manage administrative functions within department to include assisting HR Head with recruitment, hiring, and completion of new-hire administration processes.
Serve as benefits administrator (medical/leave/permissions) and handle benefits function from enrollment through termination.
Coordinate the training and development courses then update the HR records in order to reflect in the performance appraisals.
Ensure compliance and proper documentation of new hires, safety incidents and compensation by maintaining personnel files in line with company policies and government regulations.
Assist in establishing policies, procedures and employee handbook as required in addition to developing various reports when necessary.
Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints across the Middle East.
Retained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Proactively identified, promoted and maximized selling and cross selling opportunities.
Performed banking and credit cards customer transactions professionally and within the targeted time frame.
Conferred with customers by telephone to provide information about products or services and obtain details of complaints.
Referred customers to people who specialize with the type of problem or query they present.
Obtained and examined all relevant information to assess validity of complaints and to determine possible causes.
o Preparing announcements for material news for listed companies
o Calculating Free Float percentage which is calculated on quarterly basis for listed
companies
o Communicating with investor relation officers to ensure disclosure and transparency for material news of listed companies.
o Rotated on different departments, which gave me opportunity for having different banking
experiences
o Interacted with clients on daily basis which enriched me with techniques of dealing with clients and customers.
2013-2014 Attending a HR Management Certificate, Certified by the American University in Cairo. Subjects Covered: Organization Behavior Recruitment & Selection Employee Relations Compensations & Benefits Stratigic Human Resources Talent Management Performance Management
