Soman TK

• Built the organizations entire digital infrastructure from zero as a full-time platform leader, holding sole decision authority over platform strategy, vendor governance, and
IT delivery model design.
• Designed and deployed the organizations first branded digital platform, managing vendor sourcing, UI/UX direction, content strategy, and hosting infrastructure.
• Compressed a multi-month delivery roadmap into a rapid rollout by independently managing all platform design aspects without a dedicated internal technical team.
• Enabled audit operations for 75+ users across 5 regions through a centralized platform rollout.
• Implemented a mobile-first field data collection and audit verification system, reducing daily data consolidation time by 50%.
• Eliminated 100% of manual audit reporting across 5 operational locations by deploying digital data capture workflows.
• Standardized multi-region audit reporting from an inconsistent multi-hour process to a reliable 60-minute output.
• Directed platform delivery for a large-scale warehouse audit program commissioned by Air India, improving real-time field data integrity, accuracy, and executive visibility.

• Led the enterprise QA transformation for an 18.5B AED global e-commerce platform, governing quality strategy and delivery across 8 Agile/SAFe Scrum teams.
• Established an enterprise QA Center of Excellence, standardizing testing frameworks, governance models, delivery playbooks, and capability development.
• Oversaw a 4-member QA CoE and led a 3-member RPA team, ensuring consistent delivery execution and quality governance across all workstreams.
• Directed enterprise-wide quality maturity initiatives, ensuring secure, scalable, and compliant delivery across global service operations.
• Translated business requirements into scalable test architectures, managing dependencies, resources, risks, and executive reporting across delivery workstreams.
• Maintained zero critical production defects across 24+ annual releases, managing release execution across 4 environments for 2 production deployments per month.
• Reduced testing cycle time by 40% and improved release efficiency by implementing scalable enterprise automation frameworks.
• Eliminated 80% of manual regression effort by implementing CI/CD automation pipelines integrated with Azure DevOps delivery workflows.
• Increased automation coverage by 35%, improving release stability, quality predictability, and platform reliability.
• Saved 30+ man-hours daily by automating reconciliation workflows across a 10-member finance team, eliminating 3 hours of manual effort per resource.
• Improved overall QA team productivity by 30% through capability development, process optimization, and structured delivery governance.
• Delivered 185K AED in annual cost savings by transitioning from licensed testing tools to open-source automation frameworks.
• Prevented 12 high-severity production incidents through proactive quality controls, governance frameworks, and risk mitigation strategies.
• Automated product data migration from SharePoint to a PDM system, enabling consistent data flow across the release pipeline.
• Led implementation of an Azure-hosted LLM sentiment analysis platform using a locally hosted Ollama model containerized via Docker and deployed on Azure VMs.
• Deployed the platform as a privacy-first solution with no external API exposure, ensuring full data compliance with internal security standards across global operations.
• Implemented real-time sentiment-driven ticket prioritization using red, orange, and green traffic-light alerts, targeting key accounts ahead of standard SLA-based queues.
• Improved agent efficiency through sentiment-driven workflow optimization, enabling escalated customer management across 5 global service centers.

• Coordinated enterprise web QA delivery for global e-commerce releases, managing execution, release readiness, defect governance, and platform validation.
• Migrated 100% of regression test coverage to automation, improving release scalability and delivery performance across the platform.
• Strengthened production stability by enforcing structured defect governance, release readiness checkpoints, and cross-team coordination.
• Validated complex enterprise platform integrations, ensuring reliability across cloud-based systems and customer-facing applications.
• Built a foundational automation and quality governance capability that enabled enterprise-wide QA transformation initiatives.

• Led global P2P financial operations for Honeywell across the US, UK, and Middle East, managing 370M+ AED in transaction volume with a 15-member cross-regional team.
• Sustained 98% SLA compliance and ensured full SWIFT and regulatory compliance through structured performance governance and operational controls.
• Reduced reconciliation processing time by 90% by implementing RPA-driven automation across global finance workflows.
• Delivered zero-disruption migration of UK and Middle East finance operations to India, ensuring full compliance adherence throughout the transition.
• Strengthened stakeholder confidence through structured reporting, governance frameworks, and operational transparency across regional teams.

• Served as an escalation authority for global financial operations, ensuring resolution of complex transaction issues and process stabilization.
• Resolved 30-50 daily operational escalations using structured root cause analysis and resolution frameworks to maintain operational continuity.
• Reduced recurring operational issues through SOP creation, process standardization, and governance implementation across global teams.
• Improved team capability and readiness by delivering structured training programs and knowledge transfer initiatives across the operations team.

• Managed post-sales supply chain operations across ANZ markets, ensuring fulfillment reliability and stakeholder coordination across global teams.
• Reduced delivery delays by 50% through proactive logistics coordination and targeted process improvements across the fulfillment network.
• Achieved a 90% issue resolution rate across enterprise customer fulfillment operations, maintaining high service standards across ANZ markets.
• Reduced onboarding time by 40% through structured training and process standardization initiatives across the supply chain team.